Dan Erwin Email & Phone Number

Support 1 international client with 5 locations, managing every aspect of the relationship - customer satisfaction, strategy, planning, budgeting, implementation and on-going support. Manage supporting staff - daily tasks, project progress and mentor career development.Network architect for new manufacture plants in Mexico.Azure architect for cloud server environment used by manufacture plants in Mexico.Overhauled network at headquarters.Replaced dated PBX phone system with host solution.Vender liaison for ERP consolidation project.

Support 1 full-time client, managing every aspect of the relationship - customer satisfaction, strategy, planning, budgeting, implementation and on-going support.Overhauled entire network – Replaced firewall, created L3 network core, reallocated L2 switches to IDFs and new WAPs with office and guest networks.Deployed UPS devices for network equipment at IDFs.SAN upgrade – Analyzed, expanded capacity and distributed resources to maximize overall performance.Upgraded Hyper-V environment from 2012r2 to 2016.Vender liaison for VOIP phone upgrade.Vender liaison for ERP upgrades.

Support 2-3 part-time clients, managing every aspect of the relationship - customer satisfaction, strategy, planning, budgeting, implementation and on-going support.Upgraded Hyper-V environment from 2008r2 to 2012r2.Physical to virtual migration of servers.Migration of on premise spam filter to Exchange Online Protection.

Greater Chicago Area

Assisted Account Leads for various clients in ad hoc and on-going support.

Naperville, Il

Maintained servers, computers, networks and business applications for 5 international sites.Maintained accurate and current IT documentation used to assimilate external IT support professionals unfamiliar with internal systems.Maintained monitoring software for proactive response to server and network issues.Responsible for disaster recovery backup site.Designed, set and implemented IT standards through various upgrade projects.Created a standard image for Windows 7, managed the deployment locally and in Ireland. Trained international resources for deployment at other sites.Migrated servers to 2008R2 and raised functioning level.Worked with VMware servers and migrated these servers to Hyper-V.Managed creation of new site to site VPN among the 5 international sites.Setup and managed Web filter.

Greater Chicago Area

Maintained servers, computers and networks both on and off-site for a variety of clients.Independently resolved client’s daily needs, responsible for maintaining current IT documentation.Recommended, planned and implemented projects based on client's requirements.Managed efforts to implement upgrades and new products/software.Planned and configured internal networks with remote access.Setup and managed site to site VPNs.Setup and maintained various backup solutions including tape, NAS device and off-site backup.Remotely monitored systems and proactively addressed major issues as needed.Continually required to adapt to unique needs of a wide variety of clients.

Evanston, Il

Trained Geek Squad CIAs(Counter Intelligence Agents) to effectively diagnose and repair computer problems while providing excellent customer service to ensure customer loyalty.Responsible for quality of service provided by in store Geek Squad CIA.Delegated and prioritized assignments to CIAs,Trained for promotion to Geek Squad DCI(Deputy of Counter Intelligence). The DCI supervises the entire Geek Squad, in home and in store, and manages labor budget effectively in order to meet daily, weekly and monthly sales goals.

Professionally diagnosed and repaired computer problems in a timely manner.Provided professional and friendly computer services to customers.Provided basic usage training to customers.Motto: “Do everything right the first time.”