Oversee the effective management and control of facilities services and budgets including landlord liaison, contract and supplier management, security, maintenance and safety. Manage a team of 12, covering facilities, operations management, internal audits of the Registration and Corporate Resources directorate. Ensuring that the London premises has specific building coverage during operational hours. Manage the facilities and operations departmental budgets that are in excess of £1.2million. Responsible for the facilities management contract that’s worth more than £300,000pa. Responsible for the business’ health and safety policy, ensuring it is implemented successfully and adhered to and tested periodically. Overseeing building projects, renovations, office moves and refurbishments, including the renovation of the office’s heating and cooling system and increasing desk capacity by 20%. To oversee the Compliance, Business Support and Operations teams, acting as the central hub of information, leading business improvement initiatives including centralising the directorate contract database and scheduling procurement requirements.Achievements  Led the mobilisation of the business’ new facilities management contract worth £300,000pa, ensuring compliance with the business’ procurement framework and that a comprehensive handover between suppliers and business continuity was maintained throughout. Successfully wrote the business case for and led a building project worth £190,000, improving the heating, ventilation, and air conditioning throughout the office. Led a merger of the Facilities and Corporate Operations functions, leading on the consultation, and training.  During the restructuring of the GDC’s Registration directorate, oversaw the staff consultation involving over 80 FTEs, which included amending team structures, specific job descriptions and liaising with People Services.

Reported into the Executive Director, Registration and Corporate Resources, and oversaw the development, implementation and delivery of the Registration audit and Compliance plan. Managed a team of five, Operations Manager, Senior Compliance Officer, Compliance Support Officer and Receptionist (x2), which covered internal audits of the Registration and Corporate Resources directorate and ensuring that the London premises had specific facility coverage. Monitored departmental business plans within the directorate and implemented continuous quality improvement projects to the business’ CRM system and Covid-19 Response programme. Managed regular performance and target information for the Executive Director and for an executive audience, preparing and presenting information as required. Produced a variety of papers and reports including in depth departmental reviews, SWOT analysis and performance reviews for the executive management team and leading bodies within the organisation. Achievements  Led the business’ response to Covid-19 in ensuring that both GDC offices were Covid-19 se-cure and government guideline compliant for when staff returned to the office. Project managed the introduction of Microsoft teams across the organisation, providing a rollout plan, training, communication and governance details for the business. Provided subject expertise for the procurement of the new Facilities Management contract worth £1.6m, ensuring potential suppliers met the organisation’s criteria. Relationship and contract manager for Allpay, who are responsible for the organisation’s direct debit claims, collecting more than £15m annu-ally.

To oversee the smooth day to day running and performance of the department and to act as a trouble-shooter for urgent organisational demands. Undertake responsibility for supporting the senior Corporate Resources team; coordinating the collation of management information and performance data to enable the Executive Director to make informed decisions. Ensuring that day to day business is meeting service level agreements and delivered to the appropriate quality, liaising with colleagues and prioritising issues for senior management. Produced reports per request from the Executive Director, Registration and Corporate Re-sources. Readers were usually senior management level and above. Work with the Project Management Office and other senior managers to provide analysis of trends and patterns in business flow.Achievements  Accurately forecast the organisation’s income based on statistical analysis, with actual income within 1% of that forecast for three consecutive years.  Successfully project managed the 10 person departmental move from Croydon to Central London, including the decommissioning of the vacated building, transferring of equipment and transition of workflow. Led the business continuity workstream for a 60+ person departmental move from London to Birmingham. Led and introduced a new organisation wide summary report for the executive management team and leading bodies that bridged budget, performance and associated risks for each department. Implemented the performance improving ‘automated registration’ function, which reduced average the completion time for received applications by two days.