• Led activities at After School Programme for local children in Cusco. • Performed regular translation and interpreting duties

•Following my completion of a Cambridge Certificate in Teaching English to Speakers of Other Languages, I taught English to children aged 5 to 11 in a public school setting.

Management of 1000+ study and work abroad placements for c.500 students in each academic year, coordinating a team of 20 academic and administrative staff.Responsibilities and achievements:• supported students both prior to, and during, their period of residence abroad: advising on options, regulations, the preparation of application forms and the resolution of problems via email, phone, face to face meetings and presentations to groups ranging in size from 5 to 500• developed ‘Residence Abroad Blackboard’ intranet site featuring resources on study and work abroad • liaised with internal and external stakeholders including employers, universities and parents so as to ensure positive student experiences and the swift resolution of issues• advised international exchange students on their studies at Manchester• managed difficult situations involving individuals (e.g. students with mental health problems) and groups (e.g. recent Japanese earthquake)• organised conferences including ‘Learn Spanish in Spain’ which involved 500 local students and 25 Spanish language schools• undertook site visits to potential partner universities and represented the university at European Association of International Educators conference• led group of 150 British students completing Study China Programme at East China Normal University, Shanghai• planned, managed and monitored budget• developed and maintained databases which track students and placement providers and resources for students (informed by feedback from previous residence abroad students and partner universities/employers)• coordinated the development of regulations and policy in this area of activity

Projects Support Officer (Progress Files Implementation and Volunteering@Salford)Responsibilities and achievements:• instrumental in change management-forming part of a team that acted as a catalyst for the introduction of Personal Development Planning(PDP) across the University• preparation of marketing materials• evaluation of project activities through face to face and telephone interviews and focus groups• preparation and presentation of staff development sessions• development of Personal Development Planning materials• constant liaison with student and staff volunteers and contacts in voluntary and public sector organisations via email, telephone and face to face meetings• volunteer management for large scale, regional volunteering events • translation and interpreting for Europe-wide volunteering projects

•assessed and resolved corporate user I.T. problems verbally and in writing in English and Spanish, delegating work to relevant external and internal colleagues