Dan Higginbotham Email & Phone Number

Manchester, United Kingdom

Tech Savvy Solutions is a Business Service Provider that specialises in Designing, Installing, Monitoring, Managing & Supporting IT Infrastructure Solutions.Tech Savvy Solutions offer IT support and professional services tailored to the needs of your business. We can provide you with a service that will truly allow your business to excel in the marketplace, safe in the knowledge that your crucial IT systems are being taken care of by our highly skilled team of professionals.We take pride in our industry, giving you our time, dedication, and passion. Our engineers have the drive to deliver excellent service to your organisation and skilled technical knowledge to effectively resolve any issues.We are located in the heart of Media City, a community which is thriving in technology and innovation which puts us miles ahead of our competitors.Founded in 2016 by Daniel Higginbotham who has over ten years'​ of experience in the IT industry, Tech Savvy have rapidly established themselves within the marketplace with their expertise and passion for customer service.---------- Tech Savvy can offer ----------- 24x7 monitoring of all your IT systems- Professional support for your business- Manchester-based, fully qualified technicians- Network design and installation- Hardware/software procurement and installation- On-site health checks and IT consultancy- Network security and threat prevention- Managed patch and Anti-Virus- Cloud backup solution - Military Grade Encryption- Password Management tools- Vendor Management- VOIP- Amazon Web Services- Linux- Cabling- On-Premise Exchange (Including Migrations)- Office 365- DR (Including Colo)- DNS Management- Hosted Infrastructure- Router / Firewall ConfigurationTo find out more about the benefits Tech Savvy Solutions can offer your business, call us today on 0161 635 5003, or e-mail info@techsavvysolutions.co.uk

Manchester, United Kingdom

Worked as an IT Engineer for LIMA supporting external customers. The job consisted of:- Server 2003 / 2008 / 2012 Management and Configuration- Exchange 2007 / 2010 / 2013 / Office 365 Management and Configuration- Outlook 2003 / 2007 / 2010 / 2013 / Office 365- Network Management, Support and Configuration- Data Storage Support, including, Netapp / NAS / Cloud- Virtual Environment Support, including / Hyper-V / VMWare / Citrix- Backup Solutions, including, Veeam / Attix / Backup Exec / NetApp- Active Directory Management and Configuration- Xen Mobile Configuration & Support- Sharefile Support- Router Configuration and Support, Including Watchguard / Draytek / Various ISP Routers

London, United Kingdom

I am currently working as an IT Helpdesk & Infrastructure analyst supporting Reed branches outside of the UK. The job consists of -•Outlook Administrator - Admin support for Mail file Access/Diverts, Covert Monitoring, Remote Out of office, Archiving, Mail restore, dynamic distribution group creation•Managing windows 8 based OS handsets via Mobile Iron (web based mobile management)•Multi Function Printer/Fax and Scanner support (Toshiba & Canon), setting up scanning templates and providing support for converter issues & printer setup/groups•Avaya IP Telephony administrator •An experienced knowledgebase in Citrix, Active Directory, Avaya & Mitel phone system, VMware, IBM Lotus Notes, Microsoft Exchange, XP, Windows 7 & 8, Microsoft server administration 2003/2008, Toshiba & Canon printer management •Inbound/outbound calls providing an excellent support service, meeting set Service Level Agreements•Maintaining a client base virtually working from a THIN Environment as well as members who operate on Desktop PC/Laptop/Tablet•Winterm WYSE Terminal Support (V30, V30L & V90), including Administration via Citrix, Re-Imaging (Flash) via Server•Active Directory Administration including: DHCP, Drive access/maintenance, locked account, password reset, Drive Access & Creation, Maternity/Family Leave restrictions – all tasks performed adhering to security protocols•Citrix Access Management Console•Mitel 5320 IP Telephony •Basic Blackberry support •Experience with Server maintenance/administration, document retrieval via snapshot, restarting servers that have hung or non responsive, RDP experience with Windows Server 2003/2008/R2•Communication with third party Telecommunication/Data company (Azzurri) logging and recording incidents including Major Service Outages (MSO) both Telephony & Data and working together to reach efficient solutions.