B2B Manager
Making and building relationship with smaller local businesses to insure large stock orders and quotations are met on time. Managing and training fellow colleagues in software usage and stock delivering.Make and fill out a reporting showing sales and figures of fellow colleagues.Manage existing account base pro-actively using company account management processes ensuring the store has a developing account base. In addition, all customer quotations will be managed, in-date and current.Accountable for completing all allocated account management calls, ensuring both customer and colleagues are aware of current business promotions.To approach, qualify and delight the business customers with value added services.To deliver world class customer service and actively coach and motivate colleagues to support the delivery of business to business key performance indicators (KPI’s). Ensuring all colleagues are qualifying for business, enhancing the customer experience, encouraging repeat spend and driving group profitability.Achieve personal and overall business to business sales and margin targets by maximising all selling opportunities in line with the business to business KPI’s and supporting the delivery of the store budget.
