Dan Johansson Email & Phone Number

Greater Stockholm Metropolitan Area

Stockholm, Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

Comprehensive Product Management: Oversaw a diverse range of product areas (within a platform organisation), including: - OPS - KYC: Streamlined Risk/Fraud, AML, and Payment operations. - License/Jurisdictions: Managed AML compliance, regulated mar- ket strategies, and audit processes. - Conversion and Retention: Optimized Sign-up, KYC Funnel, and Withdrawal processes. - Expansion: Collaborated with Country Managers for brand posi- tioning and market entry into 8 new countries/jurisdictions.Integration Expertise:- Led the integration of multiple platforms/solutions and tools to enhance operational efficiency.KPI Enhancements: - Elevated the withdrawal automation ratio from 30% to 80%. - Doubling AML risk assessment capacity while team size was redu- ced by half (initial team size 15 FTE’s).Leadership & Team Building:- Expanding the domain-specific engineering group from 4 to 15 FTE’s. Mentoring an official Product Owner for 1.5 years. Also providing leadership and guidance to 4 Tech Leads, in their roles as de facto Product Owners

Vienna, Austria

Team Establishment:- Drove the creation of a new function, recruiting and structuring a team of 8 FTEs, transitioning Customer Service agents to specialized roles as Risk/Fraud and AML investigators.Strategic Compliance:- Led the initiative to establish rigorous procedures compliant with the .com/Maltese license, a pivotal move ensuring scalable operations for market expansion.Market Expansion:- Successfully laid the compliance groundwork, facilitating Funstage/Greentube's entry into four new markets.Operational Improvements:- Achieved a dramatic reduction in withdrawal durations from 10 days to a mere 48 hours. Enhanced the KYC funnel experience, bolstering information security and privacy standards by integrating top-tier vendor solutions.End-to-End Vendor Management:- Assumed full responsibility for vendor analysis, pricing negotiations, contract finalizations, and budgeting. Defined a comprehensive solution aimed at accelerating the withdrawal process and elevating the overall customer experience.

Vienna, Austria

Risk Management:- Defined solutions to support both issuing and acquiring risk operations, ensuring stringent adherence to card scheme requirements. This encompassed areas such as fraud rates, chargeback rates and handling and the strategic packaging and pricing of risk services tailored for B2B clientele.Acquiring Strategy:- Packaged service offerings in the Acquiring domain, devising competitive pricing tiers grounded in thorough market/competitive analysis.Product Roadmap & Backlog:- Assumed responsibility for setting backlog priorities and crafting a forward-looking product roadmap, ensuring alignment with business objectives and market demands.Agile Methodology: Scrum approach with 2-week sprints.Sales Support:Acted as support for the sales team, participating in both pre and post-sales calls. Delivered comprehensive product/fact sheets, ensuring the sales team was equipped with accurate and persuasive materials.

Vienna, Austria

Executive Reporting:- Integral member of Bwin.Party’s Payment division’s management team, delivering monthly KPI performance reports to C-Level executives. My domain involved reporting on all aspects of Risk/Fraud related KPI’s.Platform Consolidation:- Involved in group wide challenging post-merger integration between Bwin and Partypoker. Led efforts to consolidate two distinct platforms into a singular, efficient operational backoffice, meeting the group’s Payments, Risk&Fraud, and AML obligations.Gap Analysis & Compliance:- Conducted gap analysis to establish a compliant baseline platform, ensuring scalability for future market expansion. Actively participated in audit sessions, providing evidence of compliance for new license applications and recertification procedures.Product Roadmap & Backlog:- Held full accountability for backlog priorities and the creation of a strategic product roadmap within my domain, ensuring alignment with overarching business goals.Operational Efficiency & Customer Experience:- Drove scalability initiatives aimed at enhancing both customer experience and operational efficiency across the user journey. This spanned from sign-up, deposits, gaming activity, withdrawals to KYC, leveraging a mix of internal tool enhancements and third-party integrations.Chargeback Policy & Fraud Mitigation:- Managed the development and consolidation of an effective chargeback policy within the group. Implemented real-time reporting mechanisms to closely monitor fraud rates and patterns, successfully reversing card scheme penalties and maintaining steady chargeback and fraud rates.

Vienna, Austria

B2B Partner Onboarding:- Managing the onboarding process for all new B2B partners to the Ongame Poker network. This involved a meticulous pre-screening of each partner's fraud framework through a comprehensive questionnaire, ensuring they had robust fraud detection and mitigation strategies in place prior to joining the network.Operational Leadership:- Held day-to-day operational responsibility for an international team of 11, comprising 4 sub-team coordinators and 7 Risk Analysts. Ensured the team consistently met SLAs, completed daily tasks, and maintained optimal performance while overseeing 28 B2B Poker operators, liasing with PSP risk departments and Police authorities.Recruitment & Training:- Led recruitment initiatives to ensure the team was adequately staffed to meet operational deliverables. Implemented rigorous training programs to uphold quality assurance standards and foster professional growth among team members.KPI Monitoring & Fraud Detection:- Diligently monitored fraud-related KPIs across every facet of the user journey, leveraging detailed reports and backoffice tools. Identified anomalies and potential risks, ensuring swift and effective mitigation measures.Lead Fraud Investigation:- Acted as the primary investigator in high-profile fraud cases that spanned across network operators. Resolved complex disputes and complaints from various gambling authorities and Police authority RFI’s, ensuring the company's reputation remained untarnished.

Vienna, Austria

Exemplary Performance:- Demonstrated consistent excellence in all facets of analyst work, distinguishing myself with both speed and precision. Swiftly identified potential risks and executed actions in line with operational procedures, ensuring the highest standards of accuracy and efficiency.Fraud Analysis & Investigation:- Delved deep into the intricacies of online fraud patterns, spanning areas such as payments, poker/peer-to-peer activities, and chargeback trends. Utilized advanced propriatary analytical tools and techniques to detect and mitigate potential threats, safeguarding the company's assets and reputation.Leadership Support:- Entrusted with additional responsibilities as a direct support to the Team Leader. Contributed to the creation of ad hoc fraud reports for senior management, refined operational procedures, and played a pivotal role in quality assurance initiatives.Project Involvement:- Actively participated in various projects within the product management team. Collaborated closely with cross-functional teams in the planning process, and was instrumental in drafting functional specifications for product enhancements within the payments and fraud domains.

Stockholm Metropolitan Area

Strategic Business Planning:- Collaborated closely with C-level executives to understand and prioritize business ideas. Conducted comprehensive market research and crafted detailed business plans, ensuring alignment with the company's strategic objectives and market opportunities.End-to-End Project Execution:- Upon receiving board approval, transitioned from planning to execution. Developed robust project plans, encompassing complete requirements specifications for e-commerce platforms. Worked cross-functionally with teams spanning Engineering, Copy, Design, and Marketing, ensuring cohesive and efficient project progression.Market Launch Expertise:- Demonstrated proficiency in executing market launches, led various advertisement campaigns across diverse marketing channels. Leveraged data-driven insights and market trends to optimize campaign performance and achieve desired outcomes.Diverse Business Ventures:Successfully developed and executed business plans for a range of innovative ventures, including:- Online sales of heating oil targeting households.- Real estate finance.- A competitive price comparison platform.- An airline loyalty points program.

Jönköping, Jonkoping County, Sweden

Innovative Venture Genesis:- Alongside two university colleagues, recognized a market opportunity in proprietary trading tailored for affluent individuals. This shared passion for stock trading and market dynamics led to the inception of a business idea.Strategic Business Development:- Managed and led comprehensive research and analytical efforts to craft a compelling business plan. This meticulous planning was pivotal in presenting a viable and attractive proposition to potential investors in the local region.Investor Relations & Fundraising:- Actively sought and engaged with local Business Angels, effectively pitching the business concept and its potential returns. Successfully secured venture capital through two funding rounds, amassing a total of 2,500,000 SEK.Executive Leadership & Reporting:- As CEO, held the dual responsibility of overseeing the company's strategic direction and ensuring transparent communication with stakeholders. Regularly presented trading performance reports to the board, which included two experienced Business Angels.Proprietary Trading Expertise:- Collaborated with co-founders in executing various proprietary trading models. Notably, one of our portfolio models, tested over an 8-month period, yielded 8% HPY, significantly outperforming the Stockholm OMX index which declined by 34% during the same timeframe.