Dan Johnson Email & Phone Number

Provides customer support by responding to inquiries, requests for quotes, answering questions on common product lines, provide updates on existing and escalated orders, process payment and coordinate with Outside Sales team Partners with assigned customer base to provide pricing, availability, and updates on order statuses. Respond to overflow customer inquiries regarding common product lines, current orders, escalate orders, and part availability. Able to enter component and sub-assemblies sales orders. Able to enter component and sub-assemblies quote orders. Administrative support including email orders, fax, and providing number RMA’s. Complete component pricing and availability inquiries. Assists with inside sales II, III and outside sales team for research work, small projects and pricing. Partner with Outside sales team to coordinate customer service needs for dedicated customer base.

Olive Branch, Ms

Olive Branch, Ms

Manage 11 person Call Center with 1 remote report located in. the UK.

TECHNICAL SERVICE / CUSTOMER SERVICE REPRESENTATIVE• Responsible for assisting customers with power take-off and auxiliary power applications, diagnostics and troubleshooting. • Responsible for entering Customer phone, fax, and e-mailed orders. • Manning a Call Center that averages 7900 calls a month . ( average 3 people on phone at any one time)• Interface with Engineering department to communicate customer needs, assist with new product development and improvements to existing products.

Education record

Education record