General Summary:Primary responsibilities include ordering, designing and provisioning circuits on TDM/SONET, Ethernet, IP, and MPLS networks; coordinating all stages of order processing including equipment installation and completion of service with customer; accurately assigning and updating circuit design records, and creating network diagrams.Essential Job Functions:• Provisioning TDM/SONET, Ethernet, IP, and MPLS circuits.• Circuit design and resource allocation including bandwidth, facilities, and equipment resources.• Create and maintain circuit and design layout records.• Circuit ID assignment including maintenance of the Circuit ID database.• Interfacing with customers to coordinate order dates and facilitate equipment installations, test, and turn-up activities.• Coordinating schedules, deployment, and installation of the physical plant and networking equipment required to test and turn-up new services with internal functional groups including the Inside and Outside Plant groups.• Creating Maintenance Activity Announcements and MOPs including identification of the affected circuits and network resources. Providing Tier 2 support to Network Surveillance Center & Engineering with troubleshooting network service interruptions and issues.• Supporting maintenance activities within maintenance windows as needed and required.

Essential Duties and Responsibilities: • Install, maintain, repair and test unbundled circuits (DS0s, DS1s, etc.). • Install, maintain, and repair XO customer premise equipment (channel banks, routers, DSL modems, IADs, Optical/SONET transport and perform/troubleshoot inside wiring.) • Install, maintain, repair and test all network equipment and elements at all field service locations, to include DS0,DS1,VoIP, DS3 Ethernet level test equipment at all field service locations equipment. • Interface with external customers and other key technical contacts both inside and outside of XO in a professional, quality manner. • Demonstrate safe/responsible work habits to ensure proper vehicle operation and a safe workplace environment. • Document and configure IP, routers, and CPE equipment. • Train Field Service Technician I's in all aspects of their job as requested.Knowledge, Skills and Abilities:Software • MS Office Suite (Excel, Outlook, etc.) • WFM; SCRIBE • TBS • Remedy • CER/Nitrox Databases • Oracle Operating Systems • NT/XP Workstation

• Manage employees in Salt Lake County, Wasatch County, Weber County, and Davis County.• Responsible for employees: hours, accountability, production, vehicles, equipment, and safety.• Responsible for investigating damaged utilities and determination of fault.• Required to staff all areas with employees who can correctly and efficiently complete the work load.

• Located underground fiber optic cables for numerous communication companies i.e. XO Communications, Electric Lightwave, American Fiber Systems, AT@T Local Communications, and Tesoro Pipeline.• Maintained a good report and customer satisfaction for all contracted companies.• Established and up-held a zero loss rate in fiber optic damages.• Helped fiber companies acquire utility entry for new customers for expanded communication service.