Responsible for the day-to-day running and development of the HR operations team, ensuring the highest standards and providing an excellent employee experience within a dynamic, fast-paced law firm.Key Responsibilities:• Managed and developed a team of HR professionals, overseeing all aspects of the employee lifecycle, from onboarding to offboarding.• Played a crucial role in both the development and delivery of the HR strategy through hands-on work and by enabling and supporting my team.• Led the firm’s early careers scheme, supporting trainee lawyers from induction to qualification.• Managed the internal payroll process, ensuring accurate preparation for submission to an external payroll provider.• Maintained robust governance systems, ensuring employee records and checks are complete and compliant.• Ensured HR policies, practices, and processes are kept up to date and legally compliant at all times.• Provided support to the Head of HR and HR Director on a wide range of tasks, including the collection and presentation of people data, as well as handling various ad hoc responsibilities.

Accountable for developing and implementing people strategy at a global level, in a team of Business Partners and HR Specialists. Supported and advised local HR teams on the execution of various people initiatives, whilst considering to the complexity of global differences, including cultural and regulatory challenges.• Led an international senior HR working group, facilitating the implementation of industry best practices, and influenced senior leaders to improve work methods for enhanced employee engagement and business performance.• Provided insight to the Group CEO on the organisation’s adaptation to hybrid work, identifying current state issues across seven international operations, and suggesting areas for focus and improvement. • Co-authored the organisation’s first global mobility strategy, creating and delivering training content and internal guidance on high-risk compliance matters.• Supported the group’s diversity, equity, and inclusion strategy, accountable for planning the collection of demographic data across the Group's international operating countries.

Responsible for the development and delivery of people-centred activity within a transformation team, focused on the adaptation to a hybrid work model for over 7,000 UK-based employees. Collaborated with senior leaders, managers, and specialist teams to implement changes supporting a hybrid and flexible work model.• Documented the complete UK employee lifecycle, facilitating a complete rebuild to adapt all people practices and processes to meet the needs of a hybrid workplace. • Led change activity, working closely with specialist HR teams (L&D, reward, talent recruitment, process, and governance) to ensure necessary changes were made to adapt to a hybrid work model, to attract and retain an engaged workforce.• Created new management information datasets to monitor the impact of changes to the people practices and processes on employees and business outcomes.• Developed effective relationships with the technology and facilities teams to ensure attention was given to employees when making changes to offices, equipment, and technology.• Implemented the engagement and communication strategy with leaders, managers, and employees at all levels, to ensure the two-way flow of communication on the hybrid work strategy.

Led a team accountable for strategic HR initiatives independently during the COVID-19 pandemic. Empowered and directed a team of seven HR generalists supporting 2,000+ employees through challenging times.• Formulated and executed a holistic people strategy aligning organisational goals with employee and business needs. • Handled diverse Employee Relations activities with HR specialists, addressing grievances, disciplinaries, and personal matters. • Led employee engagement initiatives, including a robust wellbeing program, home-working support, and a communication tool for connectivity. • Collaborated with data teams to develop a dashboard of key people metrics, providing strategic insights, and streamlining external recruitment processes, leading to a reduction in recruitment time during high business pressure.

Led a small team with a big impact. Responsible for establishing the effective flow of information within a large, complex, customer-facing motor claim function.• Created a comprehensive communication strategy, founding a new function to ensure effective communication within UK motor claims teams.• Crafted three internal communication strategies, boosting visibility and messaging from the claims director and senior management. Achieved a 15% improvement in information retention within the claims function and enhanced overall communication effectiveness.• Launched an inclusive employee reward scheme, elevating satisfaction levels from below 30% to an impressive 70%, leading to a noticeable increase in employee morale and retention.• Orchestrated ten off-site annual general meetings across three cities, engaging 2,400+ participants.

Played a key role in a significant transformation team, leading a proposal for redesigning the learning and development strategy. Founded an internal communications team, the first of its kind within the UK insurance operation, specialising on supporting local managers in dealing with a wide range of employment issues.• Led a successful redesign of the learning and development strategy, increasing trainer productivity by over 30%.• Successfully proposed the creation of an internal communications team, focused on improving communication efficiency.• Provided executive support to the UK claims director and senior leadership team on a diverse range of people and strategic matters.

Led a team of seven L&D Managers overseeing diverse training needs across the UK claims function as part of the leadership team. Implemented a new approach to both onboarding and ongoing training, allowing improved opportunities for transferrable skills, enhancing career development opportunities. Provided coaching, mentoring, and training to experienced managers and leaders on a range of topics, ranging from technical claim handling to people-related matters.