Dan Kennedy Email & Phone Number

London, England, United Kingdom

Global Leadership Consultant, using my leadership experience and facilitation skills to manage, design and deliver behavioural change programmes globally by turning the latest thinking into practical solutions that deliver tangible behaviour change and results for my clients. My most recent in-person assignments include; New York, Shanghai, Singapore, Manila, Budapest, Zurich, Munich, and Frankfurt.

London, United Kingdom

Lead Consultant, using my leadership experience and facilitation skills to manage, design and deliver behavioural change programmes at Adaptis Limited.To business leaders, Adaptis is the L&D consultancy that turns the latest thinking in behavioural psychology into practical solutions that deliver tangible behaviour change and results for your organisation.

Basingstoke, Hampshire, United Kingdom

Delivering outstanding client solutions including scoping client requirements, to uncovering what customer experience problems need solving. Responsible for helping clients design, build, test and deploy the NewVoiceMedia platform to their contact centres whilst managing multiple project deliveries.Consulting enterprises on digital transformation in contact centres for improved customer outreach, sales excellence, and contact centre operations. Helping to achieve more effective conversations, leading to emotionally positive experiences for greater sales success and better customer retention.

Slough, United Kingdom

Managing over 30000 vehicles, with a highly trained team of 12 CV Customer Service Executives and 2 Specialist Quote Managers. Previously managing 2 Specialist Teams with a span of control of 24 employees. As well as first class service delivery, my aim is to identify process improvements and efficiency gains, using my experience and vision to lead the way in performance whilst developing and sharing best practice.Delivering against SLA’s ensuring prioritization of workload, coaching and supporting of employees, creating a highly motivated and focused workforce.Winner of LeasePlan UK Leader of the Year 2017.

Slough, Berkshire, United Kingdom

My previous role involved the day to day management of a corporate fleet of vehicles in the world’s largest vehicle leasing company.I’ve implemented large clients with new products and managing fleets of thousands of vehicles. Winning numerous commitment awards and establishing myself in the company has allowed me to involve myself in many projects and receive commendations or my passion and work ethic. • Ensuring the highest level of customer service is being delivered whilst managing corporate client accounts• Building strong relationships, both internally and externally, with key customer account stakeholders developing their trust and providing excellent customer service• Meeting all agreed SLA’s and KPI’s, both at a personal level and with key client accounts• Able to identify new business opportunities and to advise clients on products and services that meet their needs• Convey messages in a confident and engaging way; listen and share information to create openness and joint understanding that benefits both the client and the company• Focus on agreed standards, work with accuracy and precision and be diligent in making sure quality outcomes are delivered• Chair meetings with both clients and internal departments. Presenting product road maps, services and solutions that would benefit the customer while maximising profit• Great understanding of commercial acumen, keeping an eye on market trends and competitor activity• Ability to analyse data and report on the findings• Revise and implement processes to improve service levels and customer satisfaction• Actively manage corporate client’s fleet on a daily basis• Proven flexibility in meeting industry changes and needs of the customer

Sunningdale, Berkshire, United Kingdom

Working in a busy business environment has developed my social skills whilst interacting with customers, along with my delegation and leadership qualities. By receiving high quality training, I was awarded the ‘One Step Beyond’ award for hard work and effort in times of hardship. • Upholding high standards of display and visual merchandise to ensure the store was well presented; this enabled me to develop organisational skills and skills on how to present products. I was often required to re-organise the shop floor.• Carrying out stock replenishment, ensuring products were displayed and stored in the warehouse so that they could be found easily. I was often required to re-organise the warehouse. • Being approachable and available to help customers to find what they were looking for and to offer general advice and help. • Serving customers and ensuring every customer received exceptional levels of service.• Handling customer complaints in a calm manner.• Being aware of security issues in relation to security and theft.• Having a great knowledge of brands and products that are sold in-store.

Swansea, United Kingdom

Employed by the British Army as part of the Officer Training Corps whilst studying at university, I gained valuable experiences and new skills. Renowned for developing leadership skills and using these in high pressured situations, transferrable to the workplace, allowing me to proficiently delegate and complete tasks in a co-ordinated and professional manner. • Leading 40+ soldiers as ‘Platoon Sergeant’ during battle scenario exercises.• Effectively highlighting individuals motivations and using these to gain best results• Learn management and leadership techniques, develop self confidence• Performing in highly pressured command task situations• Gaining skills in radio communications, navigation, first aid and weapon handling.• Learning the value of discipline, team-work, effective man-management and the application of limited resources.• Completing tasks in extremes of climate• Field & Classroom Training; Plan and deliver lessons in Signals, Weapons Handling, Navigation and First Aid.• Recruitment; Assist in recruiting drives, planning and attending events.• Charity; Represent WUOTC in charity and sporting events including the ‘3 Peaks Challenge’.• Cadet Assessments; Plan and conduct Military Fitness Tests, Military Swim Test.• Cadet Training; Plan and deliver squad runs, circuit training and gym training.

Bsc Business Management (Hons), Business, Management, Marketing, And Related Support Services

A-Level, Business Studies, Ict And Physical Education

Activities and Societies: AS-Levels in Psychology and General Studies