Maintain the BIFMA Compliant Program through annual test report audits and support for client product listings.

Providing consulting services for BIFMA furniture testing.Providing consulting services for ISO/IEC 17025 laboratory accreditation assistance.

Responsible for maintaining laboratory quality standards per ISO/IEC 17025 laboratory accreditation.Responsible for day to day operations.Responsible for maintaining accurate conformance to BIFMA furniture testing by staff technicians.Responsible for customer relations.Responsible for customer project management.

• Responsible for insuring the laboratory meets quality standards per A2LA laboratory accreditation.• Responsible for day to day operations. • Setup, conduct, and document product testing against industry standards following established methods and testing criteria.

• Manage service technician work load.• Advise service customers on vehicle service needs.• Manage repair orders insuring proper completion and reporting.• Manage service schedule.

• Meet with Volkswagen and Toyota customers evaluating their needs, presenting solutions and closing the sale.• Achieved Volkswagen Sales Guild 2005 Award (1 of only 6 in Michigan).• Consistent top customer satisfaction leader.• Assist in managing the Volkswagen Showroom operations.• Managed VW Internet Sales.• Liaison between customers and service department

• Developed and implemented applications in a VMS/ADABAS environment using the NATURAL programming language on a VAX ALPHA.• Maintain SQL Server 7/2000 stored procedures

* Designed, developed and implemented database applications in Microsoft Access* Administered Y2K software compliance for a major manufacture, which covered AS/400 and Windows computer platforms. Included were Microsoft Office products as well as many custom software packages. Tasks performed included, but were not limited to:* Tracking application compliance status* Testing and modifying MS Access applications for compliance * Researching software vendors applications to establish compliance status* Acquiring statements of compliance from software vendors * Developed a complete human resources system to track employee personal information, job information, and track absenteeism and disciplinary action* Developed a product information tracking system for an equipment reseller which allowed the sales staff to search through product inventory using multiple criteria

• Analyzed, quoted, developed, and implemented applications using Microsoft Access

• Developed and implemented Microsoft Access applications.

* Setup, conducted, and documented product testing against industry standards following established methods and testing criteria.* Consulted with engineers to evaluate and analyze test results.* Supported all computer related needs including software, programming and hardware. * Programmed Campbell Scientific 21X data acquisition equipment for gathering test data.* Calibrated test equipment