Dan Kraus Email & Phone Number

Ingelheim Am Rhein, RP, DE

Ingelheim Am Rhein, Rhineland-Palatinate, DE

• Corporate Vice President responsible for global IT services covering Manufacturing, Quality & Laboratories.
• Responsible for all production locations at Boehringer covering all business units (Human Pharma, Animal Health & Biopharmaceuticals).
• Continually drive global team development, talent management & technology roadmaps ensuring business strategy realization and enhanced competitive advantage.
• Ensure compliance across multiple global authorities in a highly regulated environment.
• Continual focus on enabling significant business growth while driving operational efficiency and system stability.

• Responsible for IT services across three distinct business divisions totaling more than $8 billion in annual revenue.
• Responsible for executive leadership across the overall US IT organization covering nine different business locations.
• Deep business partnership focused on overall company strategy, effective demand prioritization and differentiating use of cutting-edge technologies.
• Continual focus on achieving and exceeding targets and driving operational excellence.
• Ensure effectiveness, compliance, performance, stability and cost efficiency of all IT processes and services to increase efficiency and effectiveness of business processes.
• Continually drive strategic talent development, recruiting & technology roadmaps ensuring critical resource availability aligned with strategic business needs and enhanced competitive advantage.

• Responsible for a global team across eight counties accountable for the operation and support of all high priority Marketing and Sales IT and platforms including a single global Veeva CRM implementation supporting.
• Responsible for more than 85% of all incident and problem resolution for the Marketing and Sales application portfolio.
• Accountable for the global SLA framework and vendor performance across multiple high volume supplier engagements.
• Focused on utilizing global footprints, follow the sun operational models and sourcing engagements leveraging cost optimized global locations.
• Overall application integration project lead for high profile business acquisition covering 600+ applications across all business areas.

• Responsible for the strategic development of the global service management organization.
• Accountable for the development and operational leadership of all global service management process strategies.
• Accountable for the IS service portfolio, financial management framework for services, license & contract management, enabling “multi-sourcing” strategies, ensuring optimized service delivery (balance service quality.
• Ensure integrated, consistent and sustainable roles, processes and procedures over all regions and support centers.

• Led a global team responsible for developing and directing the global process strategies related to the delivery of all IS services. Accountable to ensure that all existing services are both delivered according to.
• Incident, Problem & Event Management
• SLA Management including monitoring and reporting on service targets
• KPI monitoring and reporting on existing services
• Knowledge Management
• Global IS Service Catalog

• Responsible for leading the IT Project Management Office Demand Management Program for specific IT business support areas including Research, Development, Medical & Infrastructure.
• Responsible for planning and facilitation of Project Review / Governance Boards focused on portfolio analysis, project prioritization, resource management, aligned project management methodologies and KPI measurement.
• Enhanced the visibility, control and consistency of IT project spend by leveraging an existing implementation of SAP Project Systems combined with improved IT budgeting procedures.
• Designed and implemented a highly refined IT Infrastructure allocation, chargeback, service pricing and demand forecasting process enabling effective industry benchmarking & visibility into application run costs.
• Served as an internal relationship manager and escalation point for IT organizational issues and challenges.

• Senior member of a global team responsible for the corporate infrastructure of Boehringer Ingelheim.
• Enterprise firewall administrator responsible for all perimeter firewalls around the world.
• Lead engineer responsible for the regional, highly available, internet hosting infrastructure.
• Technical lead responsible for all secured partner connections in North America.
• Microsoft Active Directory enterprise administrator for the global forest.
• Project manager and IT lead responsible for the consolidation of VPN remote access across North & South America

• Responsible for the installation, management and configuration of web, application, file, print and Citrix servers in a 500+ server environment.
• Installed, configured and supported multiple HA systems utilizing Windows 2000 and Windows 2003 Clustering Services.
• Worked extensively on HP Proliant Blade Server implementations, server migrations and VMware implementations to assist with Data Center consolidation efforts.
• Project lead on the implementation of a VMware ESX Virtual Server environment utilizing HP Blade Servers and CLARiiON SAN storage.

IT generalist & network administrator