Dan Kumar Email & Phone Number

Oxfordshire, England, United Kingdom

* Oversee the service of all food & beverages within the hotel* Work duty manager shifts as and when required* Apply attention to detail to the way in which food and drinks are presented ensuring the customer receives a quality product every time* Complete minor food preparation tasks as necessary to assist with food service* Be in attendance at core meal times ensuring that all customers receive the best possible service as well as providing an initial point of contact should there be any questions or complaints* Liaise with chef on duty to ensure seamless food service and ensure good communication with head chef to provide feedback on food service* Organising and delivering events and functions to the required standards* Liaise with the events coordinator regarding organization of functions and events* Involve and manage food and beverage promotions ensuring costings are accurate with achieving correct GP* Identifying and maximize up selling opportunities for profitable sales growth* Report and liaise regularly with management team regarding departmental performance and ensure they are informed of any relevant information or issues* Maintain levels of quality, cleanliness, food safety and hygiene in line with company policies.* Ensure security is maintained and events are staffed appropriately and in accordance with licensing laws and licensing procedures.* Take responsibility for stock control, including ordering, acceptance, maintenance of stock levels and stock rotation, and report &return of any sub-standard items* Prepare the team rota each week and ensure sufficient levels of staff are scheduled to work in line with business needs taking into account staff requests* Carry out training as required ensuring that your team have the skills needed to excel

Northern Ireland, United Kingdom

• To organize and manage a team of 60 employees and allocate them to various departments of the Hotel.• To manage and ensure smooth running of three different bars and two different restaurants within the Hotel.• To ensure and provide outstanding and excellent service during Functions, Parties and Wedding of up to 200 guests.• To assist the General Manager in the day-to-day operations of the Hotel and assigning duties to HOD's while observing performance to ensure adherence to hotel policies and operating procedures.• Assisting the General Manager during Staff Meetings as well as Wedding Meetings, or conducting these meetings in the absence of General Manager.• To provide leadership, motivation and training to all staff and HOD’s in accordance with Hotel procedures and policies.• To act as the hotel’s public relations director and promoting the property within the hotel industry, local community and trade associations.• To ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.• To build strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.

Provide a knowledgeable, courteous, responsive, and efficient service expressing the brand. Manage all service telephone, email and walk-in enquiries. Meet and greet customers, qualify work, and identify customer's additional needs at vehicle drop-off .Continuously seek to improve customer service feedback by identifying service improvement opportunities within the aftersales department and sharing any customer feedback with the management team.Ensure customer expectations and requirements are identified, and successfully managed, throughout the service process including follow up. Facilitate the efficient operation of the Service department workshop, booking work accurately, gathering and sharing all relevant information with the team. Efficiently manage customer communication through repairs with timely progress updates and gaining authorisation for additional work.Conduct telephone activity to maximise workshop activity with MOT and service reminder calls etc. Maintain knowledge of Nissan retention products and services upselling where appropriate. To discuss and up-sell additional work to the customer, where appropriate. Be transparent and conduct efficient handovers fully explaining repairs and invoices for customers. Carry out external inspections where necessary prior to handover to customer.

PRIMARY OBJECTIVEResponsible for managing the day to day food & beverage operations of the Hotel in a professional manner, while continually exceeding guest expectations.ONGOINGResponsible for all areas of the food & beverage operations.Ensuring all customers are provided with outstanding service.Ensuring kitchen, restaurant, and bar operations are opened and closed according to policy.Responsible for ordering supplies, and inventory control and establishing relationship with suppliers ensuring the business receives competitive terms.Responsible for food hygiene, and health and safety issues.Responsible to assist in menu planning, development and meal specials.Ensuring all kitchens and eating areas are organized and maintain a high level of cleanliness.Providing leadership and guidance to all team members.Responsible for food quality, and presentation.

Supervising Food & Beverage operations.Communicate and delegate tasks to the team.Ensuring compliance of brand standardsManage guest queries in a timely and efficient manner.Assist F&B management with achieving financial targetsAssist F&B management with training and development of team membersComply with hotel security, fire regulations and all health and safety legislationBe environmentally awareAssist other departments wherever necessary and maintain good working relationships

Managing the application and reception services of the College providing an outstanding, safe and excellent customer service to all who visit the College.To lead the admissions services in the College so that applicants are placed on the programmes that meet their needs, and that curriculum staff receive appropriate and timely information on both individual learners and groups prior to teaching.Develpoing a fully integrated, seamless customer experience through the four channels – face to face, telephone services, web-based services and written correspondence providing an outstanding customer focused service to enable first point of resolution for all customer contact methods.

Bachelor Of Science (Bsc), Hospitality Administration/Management

National Diploma, Hospitality Administration/Management