In my 2 decades as a Global IT Operations Executive, I have never failed when focusing on a balanced view of the success, needs and results of the teams which I lead, the people and organizations which my teams support (customers) and the broader organizations of which we are a part (company/function). Continually challenging the norm while listening to the input of a diverse set of stakeholders has always helped to inform decisions which I and my leadership teams have made in order to remain relevant and to provide exceptional value.Value is the bottom line for any Operations organization…ensuring that innovation, cost consciousness, customer/partner experience and team member engagement are all moving forward requires open communication, clear measures, flexible plans and a culture of commitment to success while allowing for learning from mistakes. Value also includes recognizing that operational excellence includes embracing opportunities to continually leapfrog yourself, including AI, Self Service, Software, process transformation, people development and team structure optimization.IT is a team sport, and all disciplines and functions must work together to reimagine what’s possible to deliver new capability to the business and to customers at the pace of innovation with the least possible friction and world class security and quality!