Dan Light Email & Phone Number

· • Ensuring customer needs are met by following service level agreements (SLA) provided• Corresponding daily with the sales executives to ensure service and product quality• Entering orders and ensuring accuracy• Collaborating with sales, suppliers, and customers to meet deadlines• Manage inventory levels and managing incoming orders at the customers request• Manage online ordering sites (e.g. product catalogs) for multiple customers on multiple platforms• Manage cost negotiations with preferred suppliers maximizing profit margin• Managing customer requests for quotes for specific fulfillment needs• Making 20 proactive customer calls per month• Corresponding with the client to resolve A/R disputes• Resolving product or service issues• Ideation for promotional products• Tracking jobs from production to delivery • Training new and established employees to promote best practices

• Operating financial systems essential for proper billing procedures • Maintain supplier relationships through phone conversations and emails to validate project cost and ensure prompt payment for rebates and discounts allowed • Maintain a healthy professional relationship with the sales force through cooperation and understanding to itemize billing and processes• Working with the collections to update accounts and solve billing disputes. • Providing customer service to sales representatives with information on commissions regarding surcharges, late fees, and penalties • Process and validate vendor invoices ensuring they correspond with orders to maintain a swift and accurate billing process• Maintaining SLA’s through by being persistent on department goals• Working with accounts payable team to process supplier credits and debits to keep payment updated • Producing billing reports by providing a daily spreadsheet• Training of associates to promote a professional and knowledgeable department and teamwork

Bachelor Of Arts (B.A.), Political Science And Government/History

Bachelor Of Arts (B.A.), Political Science And Government