• Leading the 1:many digital engagement strategy for SMB/unmanaged customers, ensuring personalized communication and fostering usage and adoption through email, text, and in-app notifications.• Cultivating consultative relationships with mid-market accounts, working closely with key stakeholders to understand business strategies and drive value through Voxie's solutions.• Leveraging a strategic mindset and strong business acumen to exceed net revenue retention targets, track customer metrics, and identify growth opportunities while providing exceptional customer service and problem-solving.

• Expert in customer success and client services, focusing on delivering solutions tailored to customer needs, leading to a 63% increase in reactivation and upgrades.• Proactively addressed issues to prevent customer dissatisfaction or disengagement, reducing company-wide churn from 13% to 8%.• Developed and implemented growth strategies and conducted business reviews to assess performance, resulting in an 84% increase in bookings.

• Specialized in customer retention strategies using tools like Braze and Wrike to enhance participation for Fortune 500 and fintech clients, with a focus on AI-driven marketing, achieving a 100% retention rate.• Proficient in SMS and email marketing, leveraging analytics to tailor strategies for maximum impact; received the 2023 Tearsheet Acquire Award for work with SoFi Technologies.• Demonstrated program and project management skills, ensuring timely and effective delivery of projects and increasing the Customer Satisfaction Score (CSAT) by 77%.

• Led cross-functional teams to promote teamwork and collaboration, negotiating contract renewals that resulted in $28M in revenue growth.

• Fostered customer involvement and built lasting relationships with C-Suite executives at the top 1% of VIP accounts, maintaining a renewal rate of 97% across 400+ accounts.

• Excelled in problem-solving and relationship building, key for enhancing customer commitment and loyalty, retaining customers at a 96% rate.

• Identified opportunities for upselling and cross-selling to increase revenue from existing customers, surpassing sales targets by 307%.

• Skilled in customer relationship management (CRM) using tools like HubSpot and Salesforce to improve operational efficiency; awarded Rep of the Quarter twice.