Practice Manager - Microsoft
Current• Build and maintain strong relationships with clients, stakeholders, and senior management to understand and address their technology needs• Present project updates, technical insights, and strategic recommendations to executive leadership• Oversee daily activities of both consulting and managed services delivery teams and provide direction and guidance as needed.• Perform resource forecasting for projects• Lead and mentor a team of technology professionals, including Microsoft… Show more • Build and maintain strong relationships with clients, stakeholders, and senior management to understand and address their technology needs• Present project updates, technical insights, and strategic recommendations to executive leadership• Oversee daily activities of both consulting and managed services delivery teams and provide direction and guidance as needed.• Perform resource forecasting for projects• Lead and mentor a team of technology professionals, including Microsoft M365 and security architects, consultants, and managed services engineers• Evaluate the performance of team members and determine training needs.• Serve as escalation contact for customer delivery concerns.• Implement best practices and continuous improvement methodologies to optimize processes and enhance service delivery• QC Projects to ensure quality delivery• Collaborate with sales/presales to ensure correct project scoping and facilitate a smooth project handoff to delivery• Review and approval of Statements of Work to ensure that sales and delivery are aligned on solutions to customer problems• Identify and mitigate project risks, ensuring compliance with industry standards and regulatory requirements• Develop and communicate to value of Coretek's Microsoft Managed Services offerings to both customers and internal stakeholders• Manage profitibaility, scalability and growth of both the Consulting and Managed Services teams• Create and evolve our Microsoft Managed Services offerings focusing on efficiency, value and driving customer delight with our team Show less