Responsible for leading Ofwat's Business Retail Team (c10 FTE) and its associated functions regarding the regulation of the competitive Business Retail Market.- Delivered a number of interventions to strengthen customer protections in the Business Retail Market.This includes the design and implementation of new framework to monitor the financial resilience ofRetailers, reviewing the Customer Protection Code of Practice and implementing changes to how customers' credit balances… Show more Responsible for leading Ofwat's Business Retail Team (c10 FTE) and its associated functions regarding the regulation of the competitive Business Retail Market.- Delivered a number of interventions to strengthen customer protections in the Business Retail Market.This includes the design and implementation of new framework to monitor the financial resilience ofRetailers, reviewing the Customer Protection Code of Practice and implementing changes to how customers' credit balances are held, building on insight gained through increased monitoring- Leading project to strengthen the Supplier of Last Resort arrangements which requires extensive engagement across a range of stakeholders, including Government.- Represent Ofwat as an Affiliate Member of the Strategic Panel, the senior governance body in the market tasked with providing strategic direction and overseeing programmes of work to improve outcomes for business customers.- Accountable for making regulatory decisions on code modifications and related policy projects - I am a member of Ofwat's Extended Leadership Team. Show less

Responsible for leading Ofwat's role in the suite of industry codes that govern the business retail market. Includes monitoring company compliance with market codes, considering and making changes on proposed code modifications and engaging with stakeholders on code related issues. Affiliate member of industry Codes Panel, representing Ofwat.

Technical lead across a number of key policy work streams as part of Ofwat's programme of work in readiness of the competitive non-household retail market, opening in April 2017.

Member of the Strategy & Policy resource pool that provides a centre of excellence in strategic policy development and implementation. As a Senior Associate, I work flexibly across Ofwat’s programmes and projects ensuring alignment with corporate strategy.- Programme Manager for the Independent Regulation programme, with delegated responsibility for a budget of c£100k- Ofwat lead within the UK Regulators Network, building a network of cross-sector contacts and advising Ofwat… Show more Member of the Strategy & Policy resource pool that provides a centre of excellence in strategic policy development and implementation. As a Senior Associate, I work flexibly across Ofwat’s programmes and projects ensuring alignment with corporate strategy.- Programme Manager for the Independent Regulation programme, with delegated responsibility for a budget of c£100k- Ofwat lead within the UK Regulators Network, building a network of cross-sector contacts and advising Ofwat Senior Leadership Team of key developments in other utility sectors- Lead role in the Engagement workstream of the Water2020 programme Show less

Responsible for leading key workstreams and delivering high quality analysis across Ofwat on various projects, programmes and policies. Particular focus on Ofwat’s PR14 regulatory price review.- Developed bespoke approach as part of the PR14 price review for smallest water company by critically evaluating and analysing data gathered from multiple sources to ensure a robust evidence base. - Led the development and implementation of service incentive mechanism for small companies as… Show more Responsible for leading key workstreams and delivering high quality analysis across Ofwat on various projects, programmes and policies. Particular focus on Ofwat’s PR14 regulatory price review.- Developed bespoke approach as part of the PR14 price review for smallest water company by critically evaluating and analysing data gathered from multiple sources to ensure a robust evidence base. - Led the development and implementation of service incentive mechanism for small companies as part of PR14, placing legitimacy and customer protection at the heart - Worked across the retail team on risk-based review of company business plans, accountable for recommendations to senior colleagues for areas of regulatory intervention on areas such as cost allocation and non-household charges- Portfolio Manager responsible for engagement with a group of key stakeholders including water companies, UK and Welsh Governments as well as other industry regulators. Show less

Applying project management principles, I led and sponsored a portfolio of complex investigations under The Water Industry Act 1991 and Competition Act 1998, making high quality case-specific recommendations to Ofwat Project Boards, Executive Team and Board of Directors. I was also responsible for policy development on a key strategic area.As Assistant Board Secretary, I worked closely with the Chairman, Chief Executive and Senior Leadership Team to provide high quality executive… Show more Applying project management principles, I led and sponsored a portfolio of complex investigations under The Water Industry Act 1991 and Competition Act 1998, making high quality case-specific recommendations to Ofwat Project Boards, Executive Team and Board of Directors. I was also responsible for policy development on a key strategic area.As Assistant Board Secretary, I worked closely with the Chairman, Chief Executive and Senior Leadership Team to provide high quality executive support to Ofwat's Board and Committees. Show less

Responsibility for developing and implementing Ofwat's policy on key strategic area. I also project managed the day-to-day processing of applications for appointments, including managing and allocating team resources as required across the programme of applications.

Responsibility for supporting the development of competition policy and market development.