Dan Mcclellan Email & Phone Number

United Kingdom

Running of the day to day Operations of MorganAsh. Providing support services to the Life Insurance and Financial Services Sector

Bolton, England, United Kingdom

Oversaw the Customer Services Contact Centre for Hoover Candy UK. Delivering best in class customer service to existing customers.

Cheadle, England, United Kingdom

Leading 4 bespoke departments within the Sales and Service Channel, responsible for delivering multiple varied business service levels for individual products via 3 inbound call centre departments including the specialist vulnerable customer team, as well as the AA’s administration function which deals with all non telephony customer interaction.

Manchester, England, United Kingdom

responsible for the management of the day to day relationship and performance of Capita, the Banks 3rd Party Supplier who service their Mortgage book. Overseeing objectives such as overall performance, performance improvement projects, planning, forecasting, quality of service, customer satisfaction and adherence to contractual obligations

Leeds, England, United Kingdom

Overseeing part of the back office operation for Barclays mortgage customers, ensuring hundreds of task are completed effectively and within SLA to ensure that departmental KPI's are achieved to keep customer service levels high and business NPS scores in line with targets, whilst ensuring that quality standards are achieved and adhered to.Responsible for.

Warrington, England, United Kingdom

During my contract I secured circa £4 million of income through negotiating new contracts with housing providers.I was Responsible for the management of 3rd party relationships regarding collections agreement contracts with social housing providers across the North West of England. Key aspects of the role were negotiating deals and contracts at director.

Manchester Area, United Kingdom

To ensure the successful running of the Money Management Department, part of the Debt Management function which is responsible for assisting bank customers in financial difficulties. Ensuring delivery of all inbound and outbound Service Levels, KPIs and first class customer service through planning, coaching and effective leadership. Involved in any.

Manchester Area, United Kingdom

Lead, developed, coached and motivated a team of up to 15 Customer Sales Advisers to ensure they are delivering what the business needs and achieving their individual sales KPI’s whilst offering market leading levels of customer service.