Dan Mccoy Email & Phone Number

Suffield, Ct

Boston

Wallingford, Ct

Provide overall direction to drive quality and improve end-to-end service experience. Streamline procedures and maximize profitability by formulating standardized policies. • Accountable for the operations of over 27MM members and a $1.4BB operating budget with 12,000+ employees and in partnership with 6,000+ global vendor associates.• Manage billing and collections of $100BB annually; pay $110BB in claims annually.• Member of the Anthem Operational Council.• Leader of the Executive Mentorship Program for incoming Anthem executives.• Board member of Availity, Inc. (5 Multi Health Payer Portals).Establish an efficient, high-performing model to improve membership growth. • Design and implement short- term (consolidate platforms, expand customer service hours) and long-term (strengthen market presence, build relationships) processes to optimize work flow. • Monitor and adjust budget spending and utilize technology to improve customer service efficiency. • Analyze market conditions and competitor offerings to develop plan directions. • Supervise a team of seven Vice Presidents and a Directory of Operations.

Chicago, Il

• Took over Central Market and led an aggressive operational, business, work flow and resource analysis; supported poor performers, acquired new talent, defined and launched new service metrics and executed reorganization delivering substantial improvements across the market.- Reduced “prompt pay” annual expenditure from $15MM to $1MM within 12 months.- Increased adherence to card distribution SLAs from 65% to 86% in first cycle.- Improved provider satisfaction from 70% to 83% in first year with 2010 YTD exceeding 85%.- Improved member satisfaction scores from 71% to 84% in 12 months.• Led due diligence, planning, resource realignment and execution to reduce headcount by 700 FTEs in 2008 and 2009; drove service levels, efficiencies and member/provider relations, as well as increased premiums in Central Market from $6.534BB in 2008 to 6.559BB in 2009.• Consolidated Central Market to drive bottom line performance; consolidated 17 offices into 13 and orchestrated system consolidation from eight platforms to four.• Managed 3,000 offshore and outsourced personnel and contracts.• Spearheaded the standardization of 14 Blue plans into one centralized, efficient business unit.• Facilitated aggressive expansion of dental business and improved membership growth above corporate goals; recruited and managed a Regional VP for Dental.• Received BCBS Association’s “Best Practice” award for automating small group processing.

Chicago, Il

Operational and business leader for Anthem’s Blue Cross Blue Shield licensee operations (14 national for-profit plans). • Performed full executive oversight, P&L, fiscal and operational performance accountability for Central Market operations with sites in eight states. • Operating budget exceeding $200MM and more than 2,700 associates with $6.5BB in billing and premium collections supporting 3.7MM members (individual, group). • Bottom line accountability for enrollment, billing, claims, customer & provider service, case insulation and renewal activity, as well as negotiating contracts and targeting cost of care reductions. • Assembled, trained and directed a core leadership team of 14 director-level reports. • Led infrastructure development, standardization, resource utilization and strategic vision to create a high-growth, refined service division. • Orchestrated development of growth plans as well as goal setting, best practices, employee engagement and design/execution of Service Delivery Model.

Chicago, Il

Managed daily operations, fiscal processes, strategy design and goal setting for high-profile, critical Unicare/HealthLink operations. • Recruited, supervised and developed a core leadership team of director-level managers with more than 700 indirect reports. • Established and executed short and long-term vision, as well as daily operations across enrollment, billing, claims and customer service. • Launched the development and implementation of strategies, processes and procedures throughout the national organization to ensure compliance, efficiency and member satisfaction. • Reduced administrative and operating costs through work flow improvements. • Head of Unicare/HealthLink’ s “1 Unicare Way” implementation: transformational initiative targeting standardization and functional job role integration. • Delivered total headcount reduction following realignment from 700 to 535.

Chicago, Il

• Held direct oversight and strategic planning for Unicare’s Individual, Small and Large Group operations with three large scale service center operations. • Managed and directed departmental operations in Claims, Customer Service, Medical Review, Grievances & Appeals, Membership/Billing and New Case/Change in Plan (CIP) installation.• Aggressively targeted operating cost reductions division-wide and delivered a 2005 budget that was $7.2 million less than the 2004 operating budget.

Springfield, Ma

Massachusetts & Pennsylvania

Executive Mba, Management

Bachelor Of Science, Business Administration