Dan Mitchell Email & Phone Number

Oversaw up to 24 airport and hotel stores in BC, Saskatchewan, and the US including branded duty free shops, convenience & variety stores, gift shops, bookstores, music stores, and bath & beauty stores. Prominent brands included Virgin Music, Brookstone, RELAY, and Fruits & Passion.Managed up to $10M in annual sales with full P&L accountability. Oversaw all aspects of sales and store operations including forecasting, sales analysis, budgeting, human resources, sales coaching, customer service, performance management, visual presentation, and inventory control.Turned around a district that suffered from poor leadership at district and store levels. Evaluated all store and assistant managers and identified the underperforming leaders. Recruited and hired 4 new managers, and developed and promoted 6 sales associates to management positions.Successfully led the district through periods of instability and transition. Opened 4 new stores and closed 7, meeting all project timelines. Oversaw all details including staffing, merchandise ordering and allocation, equipment and systems setup, and overall store presentation and readiness.Excelled in merchandise management and loss prevention. Earned the President's Award for the lowest inventory shrink in 2008 over 16 other district managers. Reduced shrink from more than 2% to less than 1% in 12 months. Placed a strong focus on optimal product assortments in all stores.

Evaluated health & safety practices and programs for client companies. Conducted comprehensive on-site audits to assess the effectiveness of existing programs. Provided recommendations on areas of improvement. Developed new safety programs as needed to comply with WCB regulations.

Promoted to oversee up to 16 locations in BC, Alberta, Washington, and Oregon. Started with 7 in Canada before adding Washington and expanding to 12 a few months later. Integrated 7 stores in Oregon and dropped 3 in Washington soon after to grow district to 16. Opened 2 new stores.Generated up to $100M in annual sales with full P&L accountability. Increased sales from $25M in 1999 to $100M by 2003 by expanding the district from 7 to 16, emphasizing the need for improved merchandise assortments and stock levels, and developing high performance management teams.Ranked 1st out of 9 districts in the region for increase in average transaction (2001) and increase in grooming sales and obedience class revenue (2002). Achieved 105% of sales plan and 103% of profit plan in 2003. Improved average mystery shop scores from 75% to 90%.Revitalized a struggling Portland market that suffered from low stock levels and poor leadership. Evaluated management teams and inventory ordering practices. Replaced underperforming leaders and orchestrated a massive restocking effort, leading to instant and significant sales growth.Provided leadership, direction, and support to more than 90 managers including 16 store directors, 16 assistant managers, 60 department managers, and 550+ associates. Recruited and hired 7 new store directors. Developed and promoted 4 associates to management

Opened 6 new stores to expand PetSmart in the western region. Continued to manage the $3.6M Abbotsford store while partnering with a project manager to build, setup, merchandise, staff, and open 6 new locations. Saved $30K in startup costs. Opened all stores on schedule and budget.

Opened and managed one of the first PetSmart stores in Canada. Oversaw the hiring and training of 35 staff and all aspects of store setup and merchandising for the new location in Abbotsford BC. Selected as the training store for all subsequent new store openings in Western Canada.Previous experience includes franchisee and store manager at a $23M+ Loeb Food Store in Ontario.