Daniel Kim Email & Phone Number

Remote, Us

Tel Aviv, Il

Acquired by Crowdstrike Nov 2024

Boston, Massachusetts, Us

- Renewal metrics: 1H 2022 - 108% Quota, 100% Logo- Own a book of 16 strategic enterprise accounts, $9M+ ARR

Boston, Massachusetts, Us

- Renewal metrics: - 2H 2020 - 86% Quota, 97% Logo - 2021 - 110% Quota, 100% Logo- Own a book of 50 customers and $8.5M+ ARR- Developing and maintaining strong, multi-level relationships with F500 customers ensuring that Rapid7 solutions support the ongoing needs and security objectives for each customer- Conducting regular Executive business reviews- Made President's Club 2021 for being top performing CSM

Boston, Ma, Us

- Manage global team of 5 CSM’s (Boston, Singapore, Tokyo) responsible for 77 accounts, $6.75M ACV- Led team to exceed 2019 retention goals - 86% logo, 86% capped- Own 20 strategic accounts (including top 2 revenue client) with $3.5M ACV- Conduct executive-level quarterly business reviews to forecast renewal and up-sell metrics- Serve as CSM Team liaison with cross-functional department leads to deliver on client needs, strengthen internalprocesses, and improve customer engagement- Key projects: Member Experience campaign, enhanced CSM dashboard, Revenue Assurance- Create and present internal and client presentations for senior leadership and executive level audiences

Boston, Ma, Us

- Owned 25+ strategic accounts, $3.9M ACV- Consistently exceeded retention goals - 88% logo, 91% capped in 2017, 87% logo 90% capped in 2018- Managed Sales-Service integration, CSM team development workshops, CSM leadership team meetings- Voted by peers for “Client Award” for embodying Lux’s “Client” value

Boston, Ma, Us

Lux Research helps their clients drive growth through tech innovation. Client Engagement Managers (CEMs) play a critical role by helping ensure that their clients understand the services Lux offers and that they obtain the best value from their membership.Key Responsibilities include:● Owning 30+ accounts, $2.5M ACV● Developing an in-depth knowledge of my client's business and their goals and objectives● Strengthening the relationship with my clients by providing unparalleled support, service and value to drive client retention and membership renewal● Delivering training to new and existing clients to help them get maximum value from their Lux Research membership● Tracking usage and interactions to ensure that all memberships are being used effectively – where there is a lack of usage, use a mix of phone calls and emails to help make sure clients are getting the most from their membership● Supporting business partners to drive retention and growth of client relationships● Operational Excellence● Responsible for helping to build the team from the ground upo Developed client lifecycle and customer success roadmapo Defined KPI’s to forecast adoption, expansion, and risk of churno Created Client Usage Tool, templates for each part of Customer Lifecycle, on-boarding process● Mentored 2 junior members

Norcross (Atlanta), Ga, Us

- Exceeded target of calling 50 candidates a day and kept an organized, detailed record of each conversation- Pitched candidates to Account Managers by aligning key information and qualifications with the role