Richard Lee Email & Phone Number

Taiwan

Responsibility* Help business success in GCR and Korea* Customer engagement including product introduction, solution design and POC* Partner enablement including product update and technical trainingMajor achievement* Acted as sales in Q4 2021, attained 146% achievement for Q4 and 113% achievement for 2021. * 2022 President's Club winner* 2021 Top Sales Engineer award

Taiwan

Responsibility* Hosted workshops to introduce solutions and collect customers’ requirements.* Focus on technical architecture and design of Anti Financial Crime Solutions implementation projects, propose the high available, high performance and reliable system to customers.* Delivered product trainings to customers* Created technical documents and operation handbooks.* Solve technical issues during implementation.* Connect customer and help desk team to solve product issues.Major achievement* Due to COVID-19, there’s no fly-in support since February, I’m the only local resource to cover issues handling, projects implementation and requirements taking until June. I proved I’m a fast learner and earned customers respect.Experiences* Tier 1 commercial bank Anti Financial Crime Solutions implementation* Tier 2 commercial bank Anti Financial Crime Solutions implementation* One of online banks Anti Financial Crime Solutions implementation

Taiwan

Responsibility* Focus on Performance Management solutions* Organize APJ Performance Management community, it includes pre-sales engineers, post-sales engineers and professional service engineers, we share product information, technical training and documents across the community.* Connect field engineers and product managers, deliver product roadmap to field engineers and collect product feedback/requirements for product managers.* Support field POC, customer engagement, internal/partner SE enablement and customer care in Asia Pacific.* Performance Management solutions subject matter expertise of Asia Pacific.* Deliver pre-sales trainings, hands-on trainings to enable partners in Asia Pacific.Major achievement* Created POC cookbooks to help partners to complete POC.* Designed the process and metrics to track partners’ skill level.* Won the first performance management deal which included whole Riverbed Performance Management solutions portfolio in Asia Pacific.Experiences* Conducted pre-sales and hands-on trainings for partners in China, Hong Kong, Taiwan, Japan, Korea, Philippine, Singapore, Malaysia, India, Indonesia and Australia * Provided network and application performance monitoring best practice to customers* Marketing event and webinar presenter* Involved and won the performance management projects of top financial/retail/manufacturing/transportation customers in GC

Taiwan

Responsibility * Focus on Application Performance Management solutions. * Manage customers POC and pilot projects in pre-selling stage. * Manage customers expectations and don’t over promise. * Deliver partner trainings and develop partner skills.. * As a technical account manager to handled customers’ technical problems. Major achievement * Won the first dynaTrace deal in Greater China area. * Won the first PHP monitoring deal in Great China area. * Enabled 3 Compuware partners from scratch. Experiences * Beat HP, CA, AppDynamics and Quest, won FarEastone Telecom Application Performance Management project.* Replaced IBM, won APM project of CHT Enterprise Business Group.* CHT TL Test Center chosen dynaTrace to analysis load test result to provide extra value. * Won CTCB internet banking APM project. * Replaced CA, won Taichung Veterans General Hospital HIS APM project. * Won Gamania Portal APM project, it’s the first case which included full Compuware APM solution.* Won Taiwan Mobile eCommerce APM project, it’s the first PHP monitoring case in Greater China area.

Taiwan

Responsibility * Focus on enterprise system management solutions. Enterprise system management include system management, network management, database management and application performance management.* Help salespeople to point out the pains of customers, and delivered the right solutions to customers. * Manage customers POC and pilot projects in pre-selling stage. * Manage customers expectations and don’t over promise. * Support marketing events, speech of ASG solutions. * Deliver partner trainings and develop partner skills.. * As a technical account manager to handled customers’ technical problems.Experiences * Investigation Bureau, Ministry of Justice Network Operation Center Dashboard project implementation, and integrated ASG solutions to Remedy ticket system.* Delivered DEMO and POC about ASG network and system management solution to Taiwan Mobile and got the deal.* Delivered J2EE performance monitoring solution POC to Veterans General Hospital Kaohsiung and meet customers requirements.

Responsibility * Led the technical solution team, provide presale support, postsale support and professional service. * Develop new services. * Customer care * People management task. Major achievement * Restructured the technical team, provide technical support across Taipei, Hsinchu, Taichung and Kaohsiung in 2009. * Merged Oracle technical team and CA technical team into one department in 2010. * Nominated the outstanding team member to win the 2009 Systex Hero Award. Experiences * Set team goal and break down to individual.. * Cover Oracle major accounts technology activities. * Co-worked with partners to implement Acer SSO and IDM project. * Implemented HA SOA architecture for Acer.

Responsibility * Focus on enterprise system management solutions. Enterprise system management include system management, network management, database management and application performance management * Help salespeople to point out the pains of customers, and delivered the right solutions to customers. * Manage customers POC and pilot projects in pre-selling stage. * Manage customers expectations and don’t over promise. * Support marketing events, speech of CA solutions. * Deliver partner trainings and develop partner skills.. * As a technical account manager to handled customers’ technical problemsMajor achievement * Picked up new acquired APM solution in 6 month, and help sales to penetrate this market ASAP. * Outstanding support staff of FY 2007 * FY 2008 Q1 Great China Silver AwardExperiences * Designed a fully integrated system monitoring architecture for Electronic Invoice project and won this project. * Delivered presentations, a POC, and the results of a customer service level management solution to FET and got this deal. It’s the first deal in Taiwan of the solution * Leverage partners to fulfill presales some activities. Play a project manager role in these situations. * Involved TSMC CMDB implement project. * Delivered CA Autosys POC to JCIC and meet customer requirement. * Delivered CA Autosys POC to Veterans General Hospital Kaohsiung and got the deal.

Responsibility * Led a 1+3 organization. * Engaged with external parties (like hardware vendors and software vendors) for procurement and service delivery. * Engaged with internal parties for SLA, platform operation guideline and quality enhancement * Maintain a high availability IT infrastructure. * Deliver system stress test reports.Major achievement * Built a whole new high availability platform for B2B business. There are redundant network device, application servers and database servers. It provides 24*7 service level which needed by B2B solutions. * Planned and handled the database migration project. There’re 300+ database accounts, 300+ tablespaces, thousands tables and around 100 GB data in Solaris Oracle 8i, the target of this plan was to migrate to AIX Oracle 10g.Experiences * In charge of system availability improvement. Survey and implement monitoring tool to reduce the downtime. * Negotiate and deliver SLA to existing customers.

Responsibility * Helped salespeople to point out the pains of customers, and delivered the right solutions to customers. * Managed customers POC and pilot projects in pre-selling stage. * Managed customers expectations and don’t over promise. * Provided technical support in selling cycle including databases, development tools, application server and data warehousing. * Supported marketing events, speech of Oracle solutions. * Delivered new technologies and solution to partners. * Solved customers’ technical or architectonic problems.Major achievement * Coordinated partners to deliver the POC of NTUH mainframe database down sizing project and won it. * Got the first life science solution deal in Oracle Taiwan.Experiences * Delivered Taipei Fubon Bank credit card system ETL POC. I designed ETL processes to extract data from AS400, calculate the custom KPIs and load them into Oracle database. * Delivered TKEC sales intelligence POC. I designed a star-schema to cover their analyzing requirements, a ETL process to move data from their ERP to the new designed star-schema, and new OLAP applications to replace the existing Excel sheets. * Built the prototypical OLAP system and cooperated with partners to win the data warehouse project of Tai-Shin Bank. * Showed up Oracle’s value of high availability and disaster recovery to convince SI and won the MP HQ database project. The database system supported more than 700 users. * Showed up Oracle’s value of high availability, disaster recovery and data warehousing to convince SI and won the data center project of Coast Guard Administration. There are more 1000 users use the system.

Responsibility * Designed the sub-systems for new business processes. * Wrote the specifications of programs for programmers. * Collected users’ requirements to enhance ERP system. * Delivered Oracle skill transfer to other colleagues. * Led the Oracle pilot team(3 members). * Project management. * Implemented proprietary EDI system to transfer shipping information to carriers.Major achievement * Migrated Synnex Australia’s ERP system to Synnex Taiwan’s in 6 months. * Built a dynamic web application for retailers, it was the first web application of Synnex Taiwan. * Built a new HR system with Oracle database and tools, It wss the first application developed by Oracle’s solution.Experiences * Designed and implemented RMA system, it is the core of Synnex’s service system, it provide the most efficiently repair process for Synnex’s customers. * Open VMS programming. * System design and system analyse