Richard Lee Email & Phone Number

Taiwan

Responsibility* Help business success in GCR and Korea* Customer engagement including product introduction, solution design and POC* Partner enablement including product update and technical trainingMajor achievement* Acted as sales in Q4 2021, attained 146% achievement for Q4 and 113% achievement for 2021. * 2022 President's Club winner* 2021 Top Sales.

Taiwan

Responsibility* Hosted workshops to introduce solutions and collect customers’ requirements.* Focus on technical architecture and design of Anti Financial Crime Solutions implementation projects, propose the high available, high performance and reliable system to customers.* Delivered product trainings to customers* Created technical documents and.

Taiwan

Responsibility* Focus on Performance Management solutions* Organize APJ Performance Management community, it includes pre-sales engineers, post-sales engineers and professional service engineers, we share product information, technical training and documents across the community.* Connect field engineers and product managers, deliver product roadmap to.

Taiwan

Responsibility * Focus on Application Performance Management solutions. * Manage customers POC and pilot projects in pre-selling stage. * Manage customers expectations and don’t over promise. * Deliver partner trainings and develop partner skills.. * As a technical account manager to handled customers’ technical problems. Major achievement * Won the first.

Taiwan

Responsibility * Focus on enterprise system management solutions. Enterprise system management include system management, network management, database management and application performance management.* Help salespeople to point out the pains of customers, and delivered the right solutions to customers. * Manage customers POC and pilot projects in.

Responsibility * Led the technical solution team, provide presale support, postsale support and professional service. * Develop new services. * Customer care * People management task. Major achievement * Restructured the technical team, provide technical support across Taipei, Hsinchu, Taichung and Kaohsiung in 2009. * Merged Oracle technical team and CA.

Responsibility * Focus on enterprise system management solutions. Enterprise system management include system management, network management, database management and application performance management * Help salespeople to point out the pains of customers, and delivered the right solutions to customers. * Manage customers POC and pilot projects in.

Responsibility * Led a 1+3 organization. * Engaged with external parties (like hardware vendors and software vendors) for procurement and service delivery. * Engaged with internal parties for SLA, platform operation guideline and quality enhancement * Maintain a high availability IT infrastructure. * Deliver system stress test reports.Major achievement *.

Responsibility * Helped salespeople to point out the pains of customers, and delivered the right solutions to customers. * Managed customers POC and pilot projects in pre-selling stage. * Managed customers expectations and don’t over promise. * Provided technical support in selling cycle including databases, development tools, application server and data.

Responsibility * Designed the sub-systems for new business processes. * Wrote the specifications of programs for programmers. * Collected users’ requirements to enhance ERP system. * Delivered Oracle skill transfer to other colleagues. * Led the Oracle pilot team(3 members). * Project management. * Implemented proprietary EDI system to transfer shipping.