As an Assistant Manager at Henderson Group, I have over a decade of experience in retail, working my way up from a Customer Service Associate to a Team Leader and then to my current role. I have a proven track record of delivering exceptional customer service, managing sales and inventory levels, and supporting the development and performance of my staff.My core competencies include customer engagement, problem solving, team leadership, sales and inventory management, staff training and development, and customer service. I have successfully organised and participated in in-shop events and promotions, analysed sales figures and forecasts, handled customer feedback and complaints, and provided reports to senior executives. I am passionate about creating a positive and productive work environment, and I am always eager to learn new skills and take on new challenges.