Dan Murphy Email & Phone Number

Indianapolis, Indiana

Indianapolis, Indiana Area

Lead a group of Account Managers with responsibility for managing and growing business with all North America headquartered OEM customers and truck upfitters.

Indianapolis, Indiana Area

Manage department of Supplier Quality Engineers responsible for all aspects of APQP and PPAP. Activities comprehend new product launches, new suppliers, new parts at existing supplliers, and changes to existing parts at existing suppliers.

Manage all aspects of the business relationship between Allison Transmission and a key OEM truck manufacturer.

Responsible for leading Team that monitored, analyzed, and prioritized warranty issues. Directed technical problem solving activities to identify root cause and irreversible corrective actions. Tracked results for closed loop validation of solution effectiveness. Team achieved three straight years of double digit year over year percent improvement in warranty rate and cost per unit.

Planned, developed, and implemented the customer support plan for a new transmission product. Included technical support, technical publications, service parts, service channel training, special tools, and remanufacturing.