• Developed and delivered training programs on TrainCan Food Handling, Smart Serve, WHMIS, AODA, and OHSA Certification at Lambton College.• Taught Introduction to Human Resources in Hospitality and Tourism to students at the Lambton College Centre for Graduate Studies.• Utilized industry expertise to enhance student learning and prepare them for successful careers in the field.

As the District Sales Manager at Ozery Family Bakery, I successfully managed and developed growth within the Ottawa/Kingston/Peterborough territory. I focused on acquiring and retaining strategic customers like Costco, Metro, and Loblaws, leveraging the DSD/Independent Distributor network to prospect and grow strategic accounts. Additionally, I developed market-specific sales growth plans and achieved the annual sales budget through existing customer growth and successful acquisition of new… Show more As the District Sales Manager at Ozery Family Bakery, I successfully managed and developed growth within the Ottawa/Kingston/Peterborough territory. I focused on acquiring and retaining strategic customers like Costco, Metro, and Loblaws, leveraging the DSD/Independent Distributor network to prospect and grow strategic accounts. Additionally, I developed market-specific sales growth plans and achieved the annual sales budget through existing customer growth and successful acquisition of new strategic customers. Show less

Provided accurate and timely technical information, advice, and assistance regarding the organization's products and services.Respond to inquiries from clients to understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or servicesUndertake research and develop proposals for new solutions to solve technical problems and follow-up on the status of outstanding issues ( WIKI ,Jara ,Slack )Reacted to moderately complex… Show more Provided accurate and timely technical information, advice, and assistance regarding the organization's products and services.Respond to inquiries from clients to understand their technical questions, assess their needs, and suggest or promote solutions that may include alternative products or servicesUndertake research and develop proposals for new solutions to solve technical problems and follow-up on the status of outstanding issues ( WIKI ,Jara ,Slack )Reacted to moderately complex client inquiries and conducts research to solve issues within established guidelinesContinues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Included clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution.Participates in calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informedInterprets basic technical client issues and project requests. Assisted in determining root cause analysis and identifying technical changes needed. Show less

Deliver top-notch leadership and consultation by cross-functional teams by directing all efforts related to business operations across 35+ different locations of Ottawa and Kingston regions. Steer routine activities and lead monthly follow-ups/evaluations with aim of supporting top management and business owners’ teams in realizing assigned goals, while ensuring fulfilment of operational compliance and company standards. Manage inventory and carry out profit/loss analysis for seamless… Show more Deliver top-notch leadership and consultation by cross-functional teams by directing all efforts related to business operations across 35+ different locations of Ottawa and Kingston regions. Steer routine activities and lead monthly follow-ups/evaluations with aim of supporting top management and business owners’ teams in realizing assigned goals, while ensuring fulfilment of operational compliance and company standards. Manage inventory and carry out profit/loss analysis for seamless execution of routine operations. Inspect and interpret complex data into actionable plans for accomplishment of set business objectives. Follow and ensure fulfilment of applicable food safety guidelines in compliance Ontario province standards. Foster and maintain trusted and positive working relationships with business stakeholders.Selected Accomplishments:● Planned, established, and led qualified customer focused teams, delivering individualized training for uplifting overall performance and efficiency.● Amplified restaurant sales through implementation of local store marketing initiatives professionally through corporate available resources/ initiatives ● Served as main part of management hierarchy, pinpointing employee strengths and exploring further opportunities to develop developmental lessons.● Inspired and motivated personnel by taking full ownership of staff development through proper communication, documentation, and evaluation, while establishing supportive teamwork environment. Show less

Appointed to administer entire operations associated with greater Ottawa /Gatineau regions by communicating with related teams for smooth running of routine operations. Executed cold-called prospective clients to establish territory and brought profit, leveraging knowledge of all in-house products. Oversaw and retained A/R as per company’s policies.Selected Accomplishments:● Optimized account base from 3 to 25 within first year.● Amplified gross profit for assigned territory

Headed and streamlined routine operations through proper supervision of the Greater Ottawa and Kingston region. Sustained ongoing relationships with Sysco and GFS, acting as broker. Collaborated with Cold Called Retirement Homes, Natural Food Stores, and Mass Grocery partners.Selected Accomplishments:● Formulated and implementing robust national business plans, penetrating new avenues for achievement of continuous growth and shelf space.● Generated sales with Metro and Loblaw's… Show more Headed and streamlined routine operations through proper supervision of the Greater Ottawa and Kingston region. Sustained ongoing relationships with Sysco and GFS, acting as broker. Collaborated with Cold Called Retirement Homes, Natural Food Stores, and Mass Grocery partners.Selected Accomplishments:● Formulated and implementing robust national business plans, penetrating new avenues for achievement of continuous growth and shelf space.● Generated sales with Metro and Loblaw's brand by utilizing fact based selling approach, adding new products to Metro and Loblaw's. Show less

Prospecting new clients to evaluate needs for systemTechnical support on-site to clientsProven computer skills Microsoft Office (Word, Excel, PowerPoint, Outlook), Restaurant P.O.S. programs(Squirrel ,Maitre’d)Worked as in-house technical consultant for incoming calls from POS customers

Planned, organized, and chaired weekly management meetings with stakeholders, focusing on cost controls, employee performance, and national marketing programs. Led product cost control functions, including food and liquor as well as labor and sales, adhering to set guidelines, reporting protocols, and operating budget developed by Corporate HQ and Franchisee.Selected Accomplishments:● Delivered comprehensive support to owner in managing two locations out of three and conducting regular… Show more Planned, organized, and chaired weekly management meetings with stakeholders, focusing on cost controls, employee performance, and national marketing programs. Led product cost control functions, including food and liquor as well as labor and sales, adhering to set guidelines, reporting protocols, and operating budget developed by Corporate HQ and Franchisee.Selected Accomplishments:● Delivered comprehensive support to owner in managing two locations out of three and conducting regular visits in absence of operations director by leveraging multi-unit leadership knowledge and skills.● Led and arranged one-to-one personnel meetings for front and back house employees to make sure fulfilment of operational standards and policies. ● Drove operations profitability via maintenance and management of food, service, health, and safety standards Show less

•Provided service to existing customers, developed new accounts, increased sales and served as a consultant to customers by utilizing a proactive consultative sales approach to identify the appropriate match of products and services to meet customer needs and challenges.•Accountable for sales, account management, inventory control and ongoing business development activities (networking and cold-calling) in order to attain and exceed revenue targets. •Procured necessary information and… Show more •Provided service to existing customers, developed new accounts, increased sales and served as a consultant to customers by utilizing a proactive consultative sales approach to identify the appropriate match of products and services to meet customer needs and challenges.•Accountable for sales, account management, inventory control and ongoing business development activities (networking and cold-calling) in order to attain and exceed revenue targets. •Procured necessary information and documentation for new customer acquisition on a timely basis. Responsibility, control, and accountability of annual budget •Developed sales and marketing strategy for Brewery business which included: company image and brands, product logo design, marketing materials and supporting P.O.S. •Contributed to the design and implementation of promotions on a corporate-wide and territorial basis.•Focused on establishing and maintaining a professional working relationship with LCBO management and employees in designated territory (75 units/locations) to ensure listings (facings) of all products.Maintained the growth of all the licensee business in the designated territory (75 units/locations). Show less

Ensured efficiency and profitability of operations while maintaining and co-ordinating high standards of food, service (including recruitment, training and development of staff and customer relations) and health and safety. •Managed cost control of product (food, liquour), labour and sales while adhering to standards, reporting protocols and operating budget set out by Owners •Organized new and existing marketing activities, such as promotional events and discount schemes in an effort… Show more Ensured efficiency and profitability of operations while maintaining and co-ordinating high standards of food, service (including recruitment, training and development of staff and customer relations) and health and safety. •Managed cost control of product (food, liquour), labour and sales while adhering to standards, reporting protocols and operating budget set out by Owners •Organized new and existing marketing activities, such as promotional events and discount schemes in an effort to drive sales. Show less

Focus on Front of House hiring, training and weekly evaluationManaged areas of cost control with focus on Bar Area(liquor, draught beer and bottled products)Implementation of all local and national marketing in regard to BarDealt with customer complaints face to face Ensured efficiency and profitability of operations while maintaining and co-ordinating high standards of food, service (including recruitment, training and development of staff and customer relations) and health and… Show more Focus on Front of House hiring, training and weekly evaluationManaged areas of cost control with focus on Bar Area(liquor, draught beer and bottled products)Implementation of all local and national marketing in regard to BarDealt with customer complaints face to face Ensured efficiency and profitability of operations while maintaining and co-ordinating high standards of food, service (including recruitment, training and development of staff and customer relations) and health and safety. Managed cost control of product (food, liquor), labour and sales while adhering to standards, reporting protocols and operating budget set out by the Franchisee Show less

Acted as a Corporate Consultant for training philosophies and approaches.Directed the 4-6 week opening activities of each restaurant including initial and on-going training of floor staff and kitchen management and ensuring health and safety, sanitation (WHIMS) and equipment adherence to Prime Restaurant standards and procedures.Responsible for the direction of hiring of all Back of the House stations.On going training of Both General Manager and Kitchen Manager for adherence to… Show more Acted as a Corporate Consultant for training philosophies and approaches.Directed the 4-6 week opening activities of each restaurant including initial and on-going training of floor staff and kitchen management and ensuring health and safety, sanitation (WHIMS) and equipment adherence to Prime Restaurant standards and procedures.Responsible for the direction of hiring of all Back of the House stations.On going training of Both General Manager and Kitchen Manager for adherence to operational excellence. Show less