An analytical and efficient communications technical leader with a demonstrated background in testing circuits, troubleshooting, fixing and maintaining equipment, leading teams, onboarding and training personnel, ticketing, database administration, customer service, and resolving escalations. Leverages excellent interpersonal communication skills to connect with clients and build strong professional relationships. Established capabilities in leadership, cross-department collaboration, teamwork, client relations, and organization. Proven success in resolving client issues and generating significant client / company cost savings.SME Circuits | Transport Infrastructure | Network Operations | Transport Operations | Transport Alarm and Testing | Remote Testing | Transport Vendors and Platforms| Solutions Driven | Effective Communicator | Time Management | Multi-Tasker | Self-Starter | Team Player | Mentoring | AdaptableTECHNICAL SKILLSLAN/WAN, Circuits, Ticketing Systems, Zoom, Microsoft Office Suite, Teams
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Network AnalystUniti Group Inc.Charlotte, Nc, Us -
Field Service EngineerCommand Alkon Sep 2024 - Present -
Network Analyst IiWindstream 2019 - Feb 2024Charlotte, North Carolina, United States* Served as key member and team leader of elite NOC team for national business accounts and government sites.* Navigated all newly acquired networks and operations for troubleshooting and repair of transport issues.* Isolated issues by remotely logging into network devices, such as edge routers and muxes, and devices on-site, such as ENIDs and site routers.* Provided network support to customers by troubleshooting, configuring, and managing Cisco Meraki LAN devices, including multi-port switches and wireless access points.* Identified and resolved DATA / SD WAN issues by partnering with customer NOC and local carriers.* Mentored and enhanced knowledge base of co-workers with complicated transport issues across all legacy footprints.* Created tickets, maintained queue of 10+ tickets daily for network issues, researching as necessary. -
Specialist Iii - Transport TechnicianWindstream 2016 - 2018Charlotte, North Carolina, United States* Performed repairs in queue for NOC circuit breakdowns.* Acted as technical resource for team leads on highly escalated transport issues.* Trained new hires in “nesting” environment to help transition from new hire training to working active queue.* Continued and expanded all previous transport specialist duties below.*
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Transport Team LeadWindstream 2015 - 2016Charlotte, North Carolina, United States* Managed second level customer escalations and worked directly with local exchange carrier management to assist with trouble as needed.* Acted as technical resource for managers on highly escalated transport issues.* Reviewed tickets with technicians and assisted in training.* Served as Small and Medium Business (SMB) point of contact.
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Specialist Ii - Transport TechnicianWindstream 2013 - 2014Charlotte, North Carolina, United States* Increased customer load and moved to troubleshoot advanced technical breakdowns and solutions with customer / vendors to isolate and repair circuit issues.
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Specialist I - Transport TechnicianWindstream 2012 - 2013Charlotte, North Carolina, United States* Worked with customer / vendors to isolate and repair voice and data circuit issues. * Collaborated with on-site technicians to troubleshoot and provide solutions.
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Customer Service, Retention SpecialistWindstream 2007 - 2012Charlotte, North Carolina, United States* Worked through billing issues with customers and provided additional incentives to retain customers.
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Financial Services RepresentativeHinrichs Flanagan 2006 - 2007Charlotte, North Carolina, United States* Provided consultation, sales, and services for life insurance, disability, and retirement.
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Handyman ServicesSelf Employed 2003 - 2006Charlotte, North Carolina, United StatesSupported referral-based customers within community of household repairs and maintenance. -
Senior Field Service EngineerHeidelberg Usa Inc 1989 - 2003Charlotte, North Carolina, United States* Installed, maintained and repaired electro-mechanical equipment for pre-press division for industry leading manufacturer of printing related equipment.
Dan O'Sullivan Education Details
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Electronic Engineering Technology
Frequently Asked Questions about Dan O'Sullivan
What company does Dan O'Sullivan work for?
Dan O'Sullivan works for Uniti Group Inc.
What is Dan O'Sullivan's role at the current company?
Dan O'Sullivan's current role is Network Analyst.
What schools did Dan O'Sullivan attend?
Dan O'Sullivan attended Central Piedmont Community College.
Who are Dan O'Sullivan's colleagues?
Dan O'Sullivan's colleagues are Clay Madar, Ginger Gaines, Allegra Bynoe, Samantha Young, Stephen Harris, Keith Harvey, Tenyia Reedy.
Not the Dan O'Sullivan you were looking for?
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4hotmail.com, mastercard.com, mastercard.com, mastercard.com -
Dan O'Sullivan
New York, Ny1grahampartners.net -
1aol.com -
2nsn.com, nokia.com -
Dan O'Sullivan
New York, Ny1nyu.edu
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