-Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers, architects, and executive management.Exhibit leadership through personal responsibility, accountability and teamwork.-Act as a technical focal point in cooperative relationships with other companies.-Manage crisis situations that may involve technically challenging issues and diverse audiences.-Own and resolve technically complex mission critical or politically hot customer issues-Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.-Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this may involve writing code.-Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.-Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.

-Collaborate with Microsoft clients to gain full understanding of intent, organizational goals and usage plans for purchased O365 services.-Drive and plan the technical execution of O365 onboarding and provide automation improvements to maintain customer and partner satisfaction during the deployment phase.-Helping and troubleshooting IDFix, AADConnect and Exchange Hybrid configuration tool-Analyze, develop and communicate key Onboarding process and technology improvement for Office 365 and entire deployment cycle.-Develop strong and transparent working relationships with enterprise customers and Microsoft internal teams, to deliver expected customer and business results.-Lead, manage, build and deliver customer and partner business results through engineering or professional services team.-Experience with data Migration for Exchange Online, SharePoint Online and OneDrive for Business-Experience with Azure Active Directory and Azure Active Directory Connect (AADConnect)-Assist customers adopt the full suite of their O365 licensing guiding them remotely and by helping them remove technical blockers.

-Perform key reporting functions and drive delivery operations by providing actionable data and building decision making information. -Ensure cost and performance metrics that enable the business to make better strategic and operational decisions. -Clarify requests by understanding business questions, decisions, and outcomes that benefit analytical insights. -Determine appropriate analytical approach, extract, clean, and prepare data for analysis. -Translate findings into succinct, actionable business insights, often in coordination with delivery operations & clients who help you tell a holistic story. -Determine the most effective communication approach for sharing the results with delivery operations & clients. -Perform root cause analysis and corrective action planning with delivery areas as indicated by trends.-Communicate results effectively for impact, and provide followup insights in a timely manner. -Support peers and stakeholders as a Subject Matter Expert (SME) through troubleshooting, analysis of results, and identification of opportunities to solve business problems through BI qualifications. -Migrate existing legacy reports to newer applications with advanced functionality and validate data accuracy.-Assist in the development of baseline report & dashboard templates/themes. -Develop reports, dashboards, and metadata layers sourced from information in PowerBI, SQL Server and internal software.

-Constructed customer product experience platform for the Social Engagement team . -Monitor internal and external environments for development of new business processes . -Provide customer product experience analysis (CPE) report for quality up-skilling training for agents on the department. -Manage reporting for Microsoft’s Social CS3 performance and quality statistics for the global team. -Developed baseline reports, dashboard templates and documents. -Compile information for project-related research. -Analyze that information and produce reports from data.

• Supporting sales representatives by providing product research and cost proposals.• Position also includes data research using SAP and Salesforce interchangeably• Other tasks include filing data, e-mailing clients and other administrative work• Administrative experience includes developing budgets, managing expense account, maintaining employee records, managing vendor relationships• High level of proficiency using CRM software. Salesforce.com power user. Responsible for maintaining database information integrity, training, and updating account information as needed daily