Dan Phelps Email & Phone Number

Birmingham, Gb

Solihull, England, United Kingdom

• Aligned to key strategic, partners such as Microsoft, Telecommunications providers, IT security services and Value-Added Resellers (VARs) to drive strategy, innovation, value realisation as well as performance, compliance and governance management• Developed a SRM framework that directs strategic initiatives, innovation, performance, risk, and compliance management for key suppliers, optimising partnerships• Leading a team of SRM Specialists, ensuring their development and… Show more • Aligned to key strategic, partners such as Microsoft, Telecommunications providers, IT security services and Value-Added Resellers (VARs) to drive strategy, innovation, value realisation as well as performance, compliance and governance management• Developed a SRM framework that directs strategic initiatives, innovation, performance, risk, and compliance management for key suppliers, optimising partnerships• Leading a team of SRM Specialists, ensuring their development and performance, while managing resources, escalations, and strategic focus for effective framework delivery and engagement• Collaborated with procurement and operational teams to execute contractual commitments, negotiate improved terms, and identify cost-saving opportunities during renewals and RFx stages across several multi-million pound contracts• Facilitated and supported several strategic RFx initiatives, driving the review of existing suppliers and onboarding of new ones across many differing technology sets• Built strong, collaborative relationships with Operational teams to manage BAU performance of IT suppliers, identifying opportunities to improve service, reduce costs and realise value • Implemented and chaired Service, Commercial and Strategic Reviews with key suppliers and internal stakeholders• Ensure needs for ongoing financial and ethical due diligence, risk assessment, and continuous vendor monitoring are appropriately executed, addressing or escalating any issues as required• Tracked, measured, reported, and evaluated supplier performance, working with Operational teams to support continuous improvement activities within the supplier base• Act as a Wellbeing Ally, having undergone First Aid and Mental Health First Aider training, supporting the wider team through any challenges they may have Show less

Birmingham, United Kingdom

• Implementation of best practice and best in class IT Supplier Relationship Management methodology with key suppliers ensuring rigorous and effective contract management and processes are embedded and maintained• Provide key reporting for oversight purposes to senior management and other internal stake holders• Act as a subject matter expert in supplier management, governance, measurement and contractual engagement• Developed a governance framework to monitor and track supplier… Show more • Implementation of best practice and best in class IT Supplier Relationship Management methodology with key suppliers ensuring rigorous and effective contract management and processes are embedded and maintained• Provide key reporting for oversight purposes to senior management and other internal stake holders• Act as a subject matter expert in supplier management, governance, measurement and contractual engagement• Developed a governance framework to monitor and track supplier performance and business viability• Drive continuous improvement in productivity and quality from technology suppliers• Build strong relationships with other internal procurement teams across SCC to jointly develop SRM strategies• Manage and facilitate contract negotiations and new working initiatives with suppliers to drive service and commercial improvements• Performance manage suppliers who not reaching required service levels utilising various initiatives • Worked on several large scale IT projects with our overseas partners to build on the solutions SCC are able to provide to our customer base Show less

Birmingham, United Kingdom

• Manage the performance of a portfolio of accounts placed with external suppliers across DMO (Debt Management Operations) ensuring that these suppliers exceed performance targets and compliance/conduct expectations, allocating workflow accordingly• Develop and optimise recovery/cure rates through ensuring optimal placement of debt to the best performing suppliers• Take a lead role in procurement exercises relating to DMO external suppliers linking in with Supply Chain… Show more • Manage the performance of a portfolio of accounts placed with external suppliers across DMO (Debt Management Operations) ensuring that these suppliers exceed performance targets and compliance/conduct expectations, allocating workflow accordingly• Develop and optimise recovery/cure rates through ensuring optimal placement of debt to the best performing suppliers• Take a lead role in procurement exercises relating to DMO external suppliers linking in with Supply Chain Services/Procurement Departments• Engage with key stakeholders across the bank including the Strategy, Analytics, and MI team, Credit Risk, Supply Chain Services & Legal teams to deliver strategic and tactical solutions• Contribute to cost saving initiatives and optimisation through achieving and improving cost per £ recovered• Work closely with the different value streams ensuring performance of suppliers is understood and supports the business plans for each value stream• Ensure that suppliers are compliant with both regulatory, contract management guidelines and act within the banks risk appetite for conduct towards customers• Support and carry out performance reviews to ensure adherence with contract management and bank requirements, documenting the output of those meetings in line with expectations and effectively manage action plans through to resolution• Support various audit activity from internal/external parties, ensuring appropriate action plans and resolution of issues found is managed in line with the bank’s risk framework• Through effective oversight and performance management implement plans to address any performance shortcomings identified• By sourcing and interpreting data, actively pursue improvements to the customer process and strategies • Relentlessly focus on improvement, constantly challenging current standards and practices, whilst maintaining a perspective to ensure all improvements lead to a robust and sustainable business operating model Show less

Birmingham, United Kingdom

• Assessment and scoping of business improvement, regulatory, credit policy, legislative, risk and strategic projects• Project initiation, planning and delivery of project within agreed timescales. Including the production of all project documentation and adherence to governance• Identification and management of risks and issues throughout the project lifecycle• Facilitation of Project Working Groups• Scoped processes that could be moved from the UK to India, defined process… Show more • Assessment and scoping of business improvement, regulatory, credit policy, legislative, risk and strategic projects• Project initiation, planning and delivery of project within agreed timescales. Including the production of all project documentation and adherence to governance• Identification and management of risks and issues throughout the project lifecycle• Facilitation of Project Working Groups• Scoped processes that could be moved from the UK to India, defined process flows, developed training plans and worked with risk to mitigate any issues to ensure a smooth transition• Developing communication strategies, documenting and delivering communication to impacted business areas• Regular reporting on project progress to ensure adherence to governance and updates to key stakeholders• Facilitating Work-Out sessions to design and improve business processes and required system changes Show less

Birmingham, United Kingdom

• Link in with key stakeholders from HR and senior leaders to deliver the Our View (Employee Opinion Survey) campaign to over 8,000 staff across several key sites throughout the UK. Once delivered I led a team of staff that would drive and monitor improvement activities to further improve the working environment for staff. All results and updates were presented to senior staff on a regular basis.• Manage and co-ordinate the Community Involvement activities across the key business sites… Show more • Link in with key stakeholders from HR and senior leaders to deliver the Our View (Employee Opinion Survey) campaign to over 8,000 staff across several key sites throughout the UK. Once delivered I led a team of staff that would drive and monitor improvement activities to further improve the working environment for staff. All results and updates were presented to senior staff on a regular basis.• Manage and co-ordinate the Community Involvement activities across the key business sites whilst building relationships with charities and stakeholders in the business to drive community based activities• Manage and co-ordinate the roll out of The Directors Awards across the business. I also built relationships with all the centres to drive recognition to hep motivate and engage staff accordingly• I created and facilitated a Scorecard that drew all the key targets and objectives from across the business and shared it monthly across with the senior leadership team to highlight our progress in key areas Show less

Birmingham, United Kingdom

Customer Complaints and Account Management

Trained in the use of Computer Aided Design. (AutoCAD) City & Guilds Level

11 Gcse'S

Computer Aided Design