It Support Engineer
CurrentAs an IT Support Engineer, the main focus is on Operation — making sure they receive the proper support to conclude their daily tasks. - First-line support for the Operation on WMS system and account management for issues & requests;- Keep an overview of the WMS system;- Provide users with guidance on system best practices and assist in enhancing their understanding of the WMS.- Escalate complex functional issues to second-level support while ensuring proper documentation and follow-up.