Daniel Q.

Daniel Q. Email and Phone Number

Manager, Enterprise Customer Success @ Dynatrace
1601 Trapelo Road, Suite 116, Waltham, MA 02451, us
Daniel Q.'s Location
Fort Lauderdale, Florida, United States, United States
Daniel Q.'s Contact Details

Daniel Q. personal email

n/a
About Daniel Q.

Daniel Q. is a Manager, Enterprise Customer Success at Dynatrace. He possess expertise in technical support, networking, servers, routers, software installation and 42 more skills. He is proficient in English. Colleagues describe him as "Daniel was a student of mine in several networking classes. These classes often involved numerous group projects. It was in these group projects that Daniel displayed his deep understanding of various IT concepts and technologies. His theoretical knowledge and practical applications helped him navigate complex IT challenges. He also demonstrated his ability to work in a team, both in a supporting role and a leadership role. Daniel always maintained a positive attitude, and I was not surprised when he found a position in IT before finishing his degree. It has been several years since I had him in one of my classes, and I am happy to went from being my student to being my colleague.", "When I think of Dan, in the time he and I worked together, the first word that comes to mind is "intentional." I had the opportunity to work alongside Dan on occasion while he was onboarding new clients. In those times I saw Dan as an extremely talented project manager. His attention to detail in identifying and addressing client issues allowed for projects to always move along smoother than expected. Dan spends time to understand the customer, along with the products and services he provides, and uses that deep product knowledge to ensure every customer he works with gets services tailor-made to fit their needs. Without hesitation I would recommend Dan if you are looking for a Customer Success Manager.", and "During our time working together at Wheelhouse IT, I was consistently blown away by Daniel's outstanding customer service skills, professionalism, attention to detail and positive attitude. Daniel excels at speaking with new and existing customers and he utilizes his technical experience and abilities to easily explain difficult concepts in an easy to comprehend and down to earth way. He wears many hats at Wheelhouse IT and expertly manages his time, duties and responsibilities to ensure that all customers and employees feel individual attention and that all his tasks are taken care of in a timely way. Daniel is hands down one of the greatest people I've ever had the pleasure of working with and anyone would be lucky to have him on their team."

Daniel Q.'s Current Company Details
Dynatrace

Dynatrace

View
Manager, Enterprise Customer Success
1601 Trapelo Road, Suite 116, Waltham, MA 02451, us
Website:
dynatrace.com
Employees:
1
Daniel Q. Work Experience Details
  • Dynatrace
    Manager, Customer Success
    Dynatrace Sep 2024 - Present
    Waltham, Ma, Us
    Leading a team of Customer Success Managers in LATAM, focusing on team development, performance management, and driving customer satisfaction. Managing key metrics like renewal rates and product adoption, while collaborating with cross-functional teams to enhance the customer experience.
  • Dynatrace
    Senior Customer Success Manager
    Dynatrace Jan 2023 - Sep 2024
    Waltham, Ma, Us
    Identifying strategic new business growth opportunities while increasing Dynatrace brand awareness and loyalty in assigned portfolio. Working to reduce our customers' time to value, assisting them with product roadmaps, and promoting migrations as needed.
  • Dynatrace
    Customer Success Manager Ii
    Dynatrace Nov 2021 - Dec 2022
    Waltham, Ma, Us
    Managing enterprise customer success strategies in post-sales for product adoption and expansion in the DevOps, ITOps, APM, and Cloud Observability space. Fostering strong working partnerships with stakeholders to ensure a faster time to value and success in their industry's and segment's development lifecycle.
  • Wheelhouse It
    Manager, Customer Success
    Wheelhouse It Nov 2019 - Oct 2021
    Fort Lauderdale, Fl, Us
    Oversee the development and implementation of the CS department focusing on technical onboardings, driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.
  • Wheelhouse It
    Onboarding Project Manager
    Wheelhouse It Jun 2018 - Nov 2019
    Fort Lauderdale, Fl, Us
    Responsible for project planning, overseeing activities of the onboarding team, identifying appropriate resources needed and developing project plans, timelines and accountabilities. Frequent interaction with both business owners and managers in other IT functions.
  • Wheelhouse It
    Regional Account Manager
    Wheelhouse It Jul 2016 - Jun 2018
    Fort Lauderdale, Fl, Us
    Accountable for maintaining relationships with existing clients, addressing technical needs as well as finding opportunities for expanding region. Engage in presales with stakeholders, partners via IT assessments, QBRs, business continuity, cybersecurity and compliance assessments.
  • Wheelhouse It
    Service Desk Manager
    Wheelhouse It Jul 2014 - Jun 2016
    Fort Lauderdale, Fl, Us
    Provided operational and technical service delivery templates for IT Operations according to internal management policy. Provided metrics to executive leadership for SLA and Help Desk performance management. Assisted with recruiting and interviewing of Interns, Tier 1 and Tier 2 Technicians and Engineers.
  • 4Cornerit
    System Administrator
    4Cornerit Jan 2013 - Jun 2014
    Fort Lauderdale, Fl, Us
    Sysadmin responsible for the stability and reliability of small to medium sized businesses in Florida. Day to day involves deployment, maintenance and troubleshooting of workstations, servers, firewalls, switches and peripherals within the business.
  • 4Cornerit
    Information Technology Help Desk
    4Cornerit Jul 2012 - Dec 2012
    Fort Lauderdale, Fl, Us
  • Deca Inc.
    Sports Marketing
    Deca Inc. Aug 2007 - Jul 2009
    Reston, Va, Us
    2008 Sports and Entertainment Marketing Participant 2009 Sports and Entertainment Marketing Management

Daniel Q. Skills

Technical Support Networking Servers Routers Software Installation Disaster Recovery Troubleshooting Network Security Help Desk Support Vpn It Service Management Voip Management Microsoft Technologies Leadership It Management Customer Service Account Management Solution Selling Managed Services Mobile Communications Unified Communications Telecommunications Direct Sales Client Relations Client Relationships Strengthening Territory Account Management Business Continuity Planning Project Planning Project Management It Disaster Recovery Incident Management Team Building Service Continuity Management Teamwork Inside Sales Outside Sales Phone Etiquette Problem Solving Inbound Sales Inbound Lead Generation Strategic Negotiations Sales Management Start Up Consulting It Consulting Business Relationship Management Key Account Relationship Building

Daniel Q. Education Details

  • Broward College
    Broward College
    Computer Science
  • Broward College
    Broward College
    General

Frequently Asked Questions about Daniel Q.

What company does Daniel Q. work for?

Daniel Q. works for Dynatrace

What is Daniel Q.'s role at the current company?

Daniel Q.'s current role is Manager, Enterprise Customer Success.

What is Daniel Q.'s email address?

Daniel Q.'s email address is da****@****eit.com

What schools did Daniel Q. attend?

Daniel Q. attended Broward College, Broward College.

What are some of Daniel Q.'s interests?

Daniel Q. has interest in Science And Technology, Environment, Arts And Culture.

What skills is Daniel Q. known for?

Daniel Q. has skills like Technical Support, Networking, Servers, Routers, Software Installation, Disaster Recovery, Troubleshooting, Network Security, Help Desk Support, Vpn, It Service Management, Voip.

Who are Daniel Q.'s colleagues?

Daniel Q.'s colleagues are Gerald Toth, Gabriel Prioli Xavier De Paiva, Alan Martin, Philip Duong, Michał Święcicki, Jason Ostroski, ☁️bassem Ben Jemaa.

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