Daniel Q. Email and Phone Number
Daniel Q. work email
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Daniel Q. personal email
Daniel Q. is a Manager, Enterprise Customer Success at Dynatrace. He possess expertise in technical support, networking, servers, routers, software installation and 42 more skills. He is proficient in English. Colleagues describe him as "Daniel was a student of mine in several networking classes. These classes often involved numerous group projects. It was in these group projects that Daniel displayed his deep understanding of various IT concepts and technologies. His theoretical knowledge and practical applications helped him navigate complex IT challenges. He also demonstrated his ability to work in a team, both in a supporting role and a leadership role. Daniel always maintained a positive attitude, and I was not surprised when he found a position in IT before finishing his degree. It has been several years since I had him in one of my classes, and I am happy to went from being my student to being my colleague.", "When I think of Dan, in the time he and I worked together, the first word that comes to mind is "intentional." I had the opportunity to work alongside Dan on occasion while he was onboarding new clients. In those times I saw Dan as an extremely talented project manager. His attention to detail in identifying and addressing client issues allowed for projects to always move along smoother than expected. Dan spends time to understand the customer, along with the products and services he provides, and uses that deep product knowledge to ensure every customer he works with gets services tailor-made to fit their needs. Without hesitation I would recommend Dan if you are looking for a Customer Success Manager.", and "During our time working together at Wheelhouse IT, I was consistently blown away by Daniel's outstanding customer service skills, professionalism, attention to detail and positive attitude. Daniel excels at speaking with new and existing customers and he utilizes his technical experience and abilities to easily explain difficult concepts in an easy to comprehend and down to earth way. He wears many hats at Wheelhouse IT and expertly manages his time, duties and responsibilities to ensure that all customers and employees feel individual attention and that all his tasks are taken care of in a timely way. Daniel is hands down one of the greatest people I've ever had the pleasure of working with and anyone would be lucky to have him on their team."
Dynatrace
View- Website:
- dynatrace.com
- Employees:
- 1
-
Manager, Customer SuccessDynatrace Sep 2024 - PresentWaltham, Ma, UsLeading a team of Customer Success Managers in LATAM, focusing on team development, performance management, and driving customer satisfaction. Managing key metrics like renewal rates and product adoption, while collaborating with cross-functional teams to enhance the customer experience. -
Senior Customer Success ManagerDynatrace Jan 2023 - Sep 2024Waltham, Ma, UsIdentifying strategic new business growth opportunities while increasing Dynatrace brand awareness and loyalty in assigned portfolio. Working to reduce our customers' time to value, assisting them with product roadmaps, and promoting migrations as needed. -
Customer Success Manager IiDynatrace Nov 2021 - Dec 2022Waltham, Ma, UsManaging enterprise customer success strategies in post-sales for product adoption and expansion in the DevOps, ITOps, APM, and Cloud Observability space. Fostering strong working partnerships with stakeholders to ensure a faster time to value and success in their industry's and segment's development lifecycle. -
Manager, Customer SuccessWheelhouse It Nov 2019 - Oct 2021Fort Lauderdale, Fl, UsOversee the development and implementation of the CS department focusing on technical onboardings, driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements. -
Onboarding Project ManagerWheelhouse It Jun 2018 - Nov 2019Fort Lauderdale, Fl, UsResponsible for project planning, overseeing activities of the onboarding team, identifying appropriate resources needed and developing project plans, timelines and accountabilities. Frequent interaction with both business owners and managers in other IT functions. -
Regional Account ManagerWheelhouse It Jul 2016 - Jun 2018Fort Lauderdale, Fl, UsAccountable for maintaining relationships with existing clients, addressing technical needs as well as finding opportunities for expanding region. Engage in presales with stakeholders, partners via IT assessments, QBRs, business continuity, cybersecurity and compliance assessments. -
Service Desk ManagerWheelhouse It Jul 2014 - Jun 2016Fort Lauderdale, Fl, UsProvided operational and technical service delivery templates for IT Operations according to internal management policy. Provided metrics to executive leadership for SLA and Help Desk performance management. Assisted with recruiting and interviewing of Interns, Tier 1 and Tier 2 Technicians and Engineers. -
System Administrator4Cornerit Jan 2013 - Jun 2014Fort Lauderdale, Fl, UsSysadmin responsible for the stability and reliability of small to medium sized businesses in Florida. Day to day involves deployment, maintenance and troubleshooting of workstations, servers, firewalls, switches and peripherals within the business. -
Information Technology Help Desk4Cornerit Jul 2012 - Dec 2012Fort Lauderdale, Fl, Us -
Sports MarketingDeca Inc. Aug 2007 - Jul 2009Reston, Va, Us2008 Sports and Entertainment Marketing Participant 2009 Sports and Entertainment Marketing Management
Daniel Q. Skills
Daniel Q. Education Details
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Broward CollegeComputer Science -
Broward CollegeGeneral
Frequently Asked Questions about Daniel Q.
What company does Daniel Q. work for?
Daniel Q. works for Dynatrace
What is Daniel Q.'s role at the current company?
Daniel Q.'s current role is Manager, Enterprise Customer Success.
What is Daniel Q.'s email address?
Daniel Q.'s email address is da****@****eit.com
What schools did Daniel Q. attend?
Daniel Q. attended Broward College, Broward College.
What are some of Daniel Q.'s interests?
Daniel Q. has interest in Science And Technology, Environment, Arts And Culture.
What skills is Daniel Q. known for?
Daniel Q. has skills like Technical Support, Networking, Servers, Routers, Software Installation, Disaster Recovery, Troubleshooting, Network Security, Help Desk Support, Vpn, It Service Management, Voip.
Who are Daniel Q.'s colleagues?
Daniel Q.'s colleagues are Gerald Toth, Gabriel Prioli Xavier De Paiva, Alan Martin, Philip Duong, Michał Święcicki, Jason Ostroski, ☁️bassem Ben Jemaa.
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