REVENUE CYCLE MANAGER (promoted 2021)● Oversee charge capture, insurance and patient collections, payment posting and reconciliation, insurance denials and appeals rebilling, and implementing best practices for compliance● Cultivate team of 3 in reducing open accounts receivable $1M+ in 12 months, securing cash collection goals while understaffedTECHNOLOGY MANAGER AND PRIVACY OFFICER 2016-Present● Sourced, designed, and implemented technology plan and 10+ systems, including terminal and remote desktop connectivity, for new multi-specialty orthopedics facility● Partnered with project team and contractors throughout build process of modernized orthopedic clinic to maintain timelines and delivery schedules of communications, infrastructure, and technology components● Monitored HIPAA, risk analysis, and disaster recovery process compliance and auditing of systems, collaborating with staff and clinic managers to review data capture, processing, storage, and retrieval● Provided 24/7 troubleshooting and remote access support to 48 physicians, clinicians, and office staff, offering in-service compliance, scheduling, and medical record training as needed

● Improved utilization of multiple financial information systems and supported 5+ new system implementations in partnership with department leadership, replacing obsolete processes to reduce annual maintenance cost $300K+● Documented processes, including cash handling and collections, to ensure integrity and continuity of data flowing through 12 systems, performing reconciliations as needed to source system● Performed raw data mining from primary information systems, centralizing and reconciling data for modeling, and developed 3 tools and coding and script processes to convert data into information for decision making

● Aligned daily operations of 8 department financial computing systems to efficiently collect cash, submit accurate billing, and maintain Medicare and health regulation compliance, performing table maintenance to accommodate system functionality● Provided quarterly education and training to 60 department associates on 3 new computer application releases● Coordinated and managed system and application testing, upgrades, and enhancements, testing new features with clinical support team of 4 to ensure successful user workflow implementation and approval● Audited system access for websites and 8+ applications for department 0f 60 and third-party vendors● Produced reports and maintained QRE SQL data extracts from hospital information system (HIS) to document productivity, maintain billing status, and communicate account status to 10+ cross-functional business partners