Dan S. Email & Phone Number

Massachusetts, United States

Providing timely tier-III support: Resolving tickets related to hardware, software, and company enterprise network and print servers while assisting with technology advancements in dev environment.• Created and deployed purpose-built CAD software VMs for electrical engineering department.• Test new software, OS and upgrades in dev environment using Ivanti and SCCM.• Troubleshoot and update print server to ensure production workflow.• Experienced managing and reporting incidents in ServiceNow/ServiceNow Automation.My work at Sealed Air Corporation within the enterprise IT team includes but is not limited to:• SCCM / Intune• Microsoft Azure• Ivanti LAN Desk• Nutanix• Cisco Unified Communications Manager (CCAAS)• VMware• zScaler• Configured x86-64 virtual machine templates for automated deployment.• Successfully migrated old Nutanix node to a cluster in a new environment.• Created and deployed group policy updates via Azure AD to ensure company governance.• Analyze existing processes and contribute to solutions for improvement.• Act as an escalation point to ensure business needs are met through IT support.• Develop and maintain support documentation and training materials for both internal IT and end-users.

Massachusetts

Responsible for maintaining positive and impactful client relations, troubleshooting and maintaining client equipment.• Provided tier-II support to iOS/Android devices.• Conducted audits on customer tickets in help desk interface.• Relocated data to new devices and equipment.

Leominster, Ma

Responsible for repairs and maintenance in the GS department. Organized and audited the order management system.• Provided tier-II hardware/software support.• Documented incident and resolution information in Nova system.• Deployed software and updates to new devices.

Chelmsford, Massachusetts, United States

Provided timely tier-I support and resolved tickets related to hardware, software, and printers for staff and students.• Monitored and updated user groups and permissions, using Active Directory.• Relocated users to new workstations, including moving and connecting assigned equipment.• Re-imaged desktops and laptops using Symantec Ghost, Dell Kace.