• Collaborated with cross-functional teams implementing various cloud solutions (AWS, Azure, Google Cloud, Dynamics Business central, MHR PeopleFirst, Salesforce, Securly) for cost-effective operations• Pioneered digital initiatives, improving user experience and engagement. Yammer, Workplace, Zendesk, TEAMS, LOOPS, ASANA, TRELLO, Jira.• Driving cost saving and reducing IT debt across multiple platforms• Collaborated with third-party suppliers to ensure seamless IT system functionality. Building strong vendor relationships, ensuring service quality across the organisation. • Led the IT department, overseeing a team of professionals, managing budgets, and oversaw procurement for all technology• Adapted to evolving needs, maintained excellent time management, and prioritized organizational goals delivering projects on time and within budget.• Provided exceptional customer service and built strong relationships with internal and external stakeholders, suppliers, staff.• Standardized network infrastructure, including routers, switches, cross-organization cloud managed Wi-Fi, SDwan implementation.• Improved break-fix procedures and served as an escalation point, advisor for remote and onsite support.• Authored comprehensive technical documentation for users and third-party partners.• Successfully managed large-scale IT projects, from inception to delivery.• Collaborated with cross-functional teams to achieve CE+ certification, • Played a pivotal role in the adoption of ISO 27001, the gold standard for cybersecurity. • Lead implementer for AI security, readiness, processes, and guardrails. (Copilot/ChatGPT)• Power Apps: Developed several custom business applications.• Power Automate: Leveraged Power Automate to create automated workflows.• Power BI Pro: Advanced proficiency in supporting analysists.