• Serve as a technical resource in support of instructional curriculum 5 days per week under general supervision of faculty.• Operate an open lab environment for students 5 days per week to support various student needs.• Address technical difficulties in simulated environments to include packet tracer and virtual machines.• Troubleshoot and maintain lab equipment to ensure confidentiality, integrity and availability of all systems.• Tutor students on Systems Security and Analysis and Network Administration curriculum to include operating system fundamentals, subnetting, networking basics, and Linux systems.• Audit curriculum for accuracy, usability and viability of instruction.• Support campus IT department with re-imaging student laptops from beginning to end to include wiping, imaging and post-imaging tasks.• Assist in planning and design of virtual machine data center re-wire to comply with industry standards and best practices.

• Serviced accounts to ensure proper stock levels of all Red Bull products in grocery andconvenience stores• Rotated product to eliminate risk of out of date product• Implemented periodic price reductions and rotate sales materials to reflect reduced pricing• Met with management at store/district level to sell in incremental displays of Red Bull to promotebrand• Ensured all stores meet RBDC standards for product layout.• Actively sought out new opportunities by cold stopping new stores to increase customer base.• Analyzed growth opportunities monthly and present to management to outline growth plan

Operated weight-bearing equipment (to include safety harnesses, extension ladders and fully loadedtool belt).• Proficient in the use of handheld devices and operation of computer or test equipment (to include signal level meters, ohm meters and handheld applications).• Utilization of computer operating systems with a variety of consumer communication devices (smartphones, routers, modems, converters and other wireless devices).• Traveled to and from assigned territories in a company vehicle in compliance with companypolicies, procedures, and federal/state laws.• Comfortability in working in all weather conditions for extended periods of time.• Completed work in residences with poorly ventilated areas such as attics, basements and crawl spaces.

Coached and developed a team of over 30 Guest Consultants, Store Managers and Assistant Store Managers to meet company standards for guest services, sales and store upkeep.Developed, implemented, coordinated, reviewed, evaluated and improved business procedures and policiesGained influence, trust and credibility within the organization to help foster collaborative work relationships.Outlined comprehensive recruiting and training programs for store managers to follow.Performed a full spectrum of HR functions to include refinement of performance standards and appraisals and managing pay level increases.Prioritized store performance issues to make certain that issues most directly affecting profitability were addressed first.Immediately addressed lapses in compliance with corporate policies or local, state and federal laws.Acted as a coach to the store managers and as a resource to each store employee to help inspire the success of each store.

Coached and developed a team of over 20 Guest Consultants, Store Managers and Assistant Store Managers to meet company standards for guest services, sales and store upkeep.Outlined comprehensive recruiting and training programs for store managers to follow.Prioritized store performance issues to make certain that issues most directly affecting profitability were addressed first.Immediately addressed lapses in compliance with corporate policies or local, state and federal laws.Acted as a coach to the store managers and as a resource to each store employee to help inspire the success of each store.Participated in the planning and execution of technical and administrative matters to improve internal processes and procedures.Oversaw internal and external event organization and coordination, including promotional events.

Recruited and hired staff for the store to meet the needs of customers.Completed schedules and assigned duties and responsibilities to the store's staff.Trained new employees while providing continuing education and motivation for success.Tracked and implemented financial quotas for the store and staff based on the stated financial goals of the company.Managed the stores inventory.Evaluated and replaced staff as needed based on performance metrics.

Responsible for greeting and assisting guests and providing exceptional customer service.Ensured the store was clean and well stocked for customers and followed all policies and procedures.Welcomed customers and assisted them in locating items while providing advice or recommendations.Balanced cash register and generated reports for credit and debit sales.Accepted payments ensuring all prices and quantities were accurate and provided a receipt of purchase to every customer.Followed all store procedures to include receipt of coupons, gift cards and the purchase of nicotine related products.

• Assisted the Retail Store Manager in planning and implementing strategies to attract customers• Coordinated daily customer service operations• Tracked the progress of weekly, monthly, quarterly and annual objectives• Monitored and maintained store inventory• Evaluated employee performance and identified hiring and training needs• Supervised and motivated staff to perform their best• Coached and supported new and existing Sales Associates• Analyzed consumer behavior and handled complaints from customers