An enthusiastic Desktop Engineer with over 12 years of experience (7 in the financial industry), currently seeking a role to utilise skills, to challenge, learn and to take the next step in career. Excited by supporting end-users needs, currently looking for an exciting and challenging role to focus and improve on strengths.Possessing a keen interest in customer service and the willingness to go beyond the call of duty, proving to be a reliable go-to engineer, gaining the trust and appreciation of key stakeholders in financial enterprises. Demonstrates strong problem-solving capabilities used to resolve issues promptly, aiming not to fight fires but to develop solutions to allow users to progress.