Professional Senior Shared Services leader with an experienced background in HR and transactional services. Accomplished and proficient at managing large operational service areas within complex environments across multiple partner organisations. Operating as part of a senior leadership team, setting strategic direction with the ability to translate strategy into pragmatic operational performance across a range of shared service functions. Focused on continuous improvement using performance data and customer insight to transform services. Leading and collaboratively working on complex transformational projects in an agile way whilst being attuned to constant changing business requirements. Expert in change management, cultural and process change including the development of people and teams through the transformation.CIPD (Chartered member) and Prince 2 qualified with an MSc in Organisational Development.