Dan Scelsi Email & Phone Number

Stokesdale, Nc, Us

Greenville, South Carolina Area

• Authored end-user help documentation for a telecom expense management system. Created job aids, communication templates, and software manuals.• Developed and maintained document templates for job aids, user manuals, API data dictionaries, video scripts, and software requirements documentation.• Produced high-quality videos for customers. Videos ranged from animated explainer videos to software tutorials.• Wrote customer-facing API data dictionaries as new APIs were developed.• Wrote requirements documents for system enhancements.• QA tested software releases and wrote internal-facing release notes.• Remotely trained customers to use telecom expense management software.

Arlington, Virginia

• OCM Specialist II at ICF contracted to the Federal Deposit Insurance Corporation (FDIC). • Managed development and execution of communications materials, such as fact sheets, job aids, instructional guides, web content, briefings, and presentations.• Performed training needs assessments. Designed training plans and materials using ADDIE methodology. Measured effectiveness using the Kirkpatrick Model of evaluation.• Developed and maintained eLearning modules for cybersecurity compliance training.• Wrote detailed business and communications plans for large projects, then implement those plans. Area of focus was cybersecurity training and awareness.• Delivered on-site training for new software initiatives.

Refugee Processing Center

• Facilitated knowledge transfer for new senior leadership. Awarded Devis Q1/2018 Excellence Award.• Managed team of two Training Specialists, one Technical Writer, and one Communications Specialist. Set individual tasks and team objectives. Created schedules and deadlines. Reviewed and approved training materials, documentation, and communications distributed to users and stakeholders located all over the world.• Proposed, planned, and led effort to modernize internal documentation library. Facilitated the adoption of Confluence and Jira for documentation and knowledge management.• Authored policy announcements on behalf of the U.S. Department of State, Bureau of Population, Refugees, and Migration. Secured agreement on policy announcement language between the U.S. Department of State and the U.S. Department of Homeland Security.• Maintained the entire operational SOP library for the U.S. Department of State Refugee Admissions Program. Managed review and update schedules for documentation. Facilitated peer reviews for technical and nontechnical documentation. Edited documentation for grammar, style, voice, readability, and formatting.• Authored and maintained a library of in-software user help articles using Confluence for the WRAPS 2 application. Maintained an extensive library of in-software user help using Robohelp for the legacy WRAPS application.• Organized, budgeted, and led international trips to Resettlement Support Centers (RSCs). Conducted formal, in-person training for RSC caseworkers, team leads, and senior management on WRAPS and refugee processing procedures.• Led User Acceptance Testing (UAT) for WRAPS software releases. Identified testing requirements for each release and wrote test scripts. Logged defects and coordinated with developers to ensure resolution of defects.• Developed interactive training games using the Visual Basic for Applications (VBA) programming language.

Refugee Processing Center

• Promoted to Team Lead managing two Training Specialists and one Technical Writer. Set individual tasks and team objectives. Created schedules and deadlines. Reviewed and approved training materials and documentation distributed to users and stakeholders located all over the world.• Maintained the entire operational SOP library for the U.S. Department of State Refugee Admissions Program. Managed review and update schedules for operational documentation and SOPs. Facilitated peer reviews for technical and nontechnical documentation. Resolved inconsistencies in feedback from SMEs. Edited documentation for grammar, style, voice, readability, and formatting.• Designed document layouts and templates for standard operating procedures, processing guides, and user manuals. Facilitated classroom training for peers and supervisors on documentation standards and using templates.• Provided UI and UX feedback to developers. Created wireframes, storyboards, and prototypes using Visio, Axure, and Flash.• Developed release-related training materials for WRAPS software including release notes, SOP updates, FAQs, presentations, and videos.• Developed browser-based training video games using Adobe Flash and the ActionScript programming language.• Organized, budgeted, and led international trips to Resettlement Support Centers (RSCs). Conducted formal, in-person training for RSC caseworkers, team leads, and senior management on WRAPS and refugee processing procedures.• Led User Acceptance Testing (UAT) for WRAPS software releases. Trained UAT participants on new functionality and UAT responsibilities. Identified testing requirements for each release and wrote test scripts. Logged defects and coordinated with developers to ensure resolution of defects.• Advocated for WRAPS end users. Provided input from a user’s perspective on new functionality designs. Provided operational context and background information for developers and business advocates.

Refugee Processing Center

• Technical Writer at SRA International contracted to the Refugee Processing Center under the US Department of State.• Authored and maintained the entire operational SOP library for the U.S. Department of State Refugee Admissions Program. Worked with SMEs to model complex operational processes using Visio and business process re-engineering principals. Streamlined SOP library by 67%.• Authored and maintained a library of in-software user help articles using Atlassian Confluence for the WRAPS 2 application. Maintained an extensive library of in-software user help using Adobe Robohelp for the legacy WRAPS application.• Managed review and update schedules for operational documentation and SOPs. Facilitated peer reviews for technical and nontechnical documentation. Resolved inconsistencies in feedback from SMEs. Edited documentation for grammar, style, voice, readability, and formatting.• Designed and developed a professional-quality board game to train external stakeholders on a complex new process. Had 60 copies manufactured and distributed to stakeholders. Awarded the SRA President’s Award.• Established review and update schedules for operational documentation and SOPs. Facilitated peer reviews for technical and nontechnical documentation. Resolved inconsistencies in feedback from SMEs. Edited documentation for grammar, style, voice, readability, and formatting.• Designed document layouts and templates for standard operating procedures, processing guides, and user manuals. Facilitated classroom training for peers and supervisors on documentation standards and using templates. Unified the look, feel, and style of operational documentation.

• Technical Writer at SRA International contracted to the Defense Personal Property System under the US Department of Defense.• Wrote and edited user help, reference guides, standard operating procedures, and functional documentation for DPS software.• Developed and maintained multimedia web-based training modules.• Led classroom training for software releases including demonstrations of new functionality and bug fixes.• Automated time card data compilation using Excel and the Visual Basic for Applications (VBA) programming language for senior management that reduced the cost-analysis process from hours to seconds.

- Researched and wrote briefs for project proposals containing potential competitors and their backgrounds, the company's history with similar projects, and background information on products and services.- Identified relevant staff to showcase their profiles and expertise in project proposals.- Created graphics and data visualizations for reports and project proposals.

- Provided service desk support for 150 weekly tickets for the Army National Guard Financial Services Center to diagnose, research, and resolve issues regarding service members’ compensation and vacation time.- Proposed and led the transition from pen-and-paper record-keeping to electronic record-keeping.- Developed a small application that allowed customer service representatives to log calls with more detail and record call metadata.- Reduced the time to compile reports from 24 hours per month to five minutes.