Dan Schaumann Email & Phone Number

Sydney, Nsw, Au

Montreal, Quebec, Canada

• Manage and motivate a team of skilled analysts to continually enhance process quality, system performance, and data accuracy.• Develop team members through coaching, personalized development plans, and regular performance assessments.• Lead and oversee Supply Chain systems and interfaces, including the Product Master database, transactional export & import, OpenText, WMSx, Parcel Perform, and their associated operational business areas, including 3PL, carriers and trade partners.• Lead projects, continuous improvement initiatives and key Supply Chain activities; providing best practices for new implementations, setups and transactions.

Montreal, Quebec, Canada

• Managed multi-disciplinary delivery services projects & improvement initiatives across Nespresso Canada• Project lead for: same-day delivery from boutique pilot and expansion initiative (complex and highly collaborative project involving eCom development, IS/IT integrations, carrier cloud solution assessment, new pick & pack processes at boutique), market implementation of Parcel Perform (third-party parcel tracking solution), market implementation of e-Invoicing feature, customer delivery notifications• Project contributor for: Delivery Services insights study, CRC Delivery Services training, CRC Instant Messaging• Day-to-day management and continuous improvement of third-party parcel tracking solution• Provided analytical support to Transport team, including consolidation & analysis of all small-parcel carrier invoices via PowerBI, leading and contributing to carrier quarterly business reviews, data analysis to support carrier-related activities such as Distribution Network Redesign, small parcel carrier RFI/RFP, SLA reviews and general queries from the Nespresso Supply Chain Team• Sought and reported on potential new delivery services initiatives, including palletization technology, improvements to Post Office delivery, parcel aggregator solutions

Toronto, Canada Area

• Acted as the primary contact for all inventory matters related to the Nespresso third party logistics provider (3PL) - four distribution centres across four Canadian provinces.• Managed and reported to the business on annual 3PL full inventory counts as well as regular warehouse cycle count schedule.• Composed daily warehouse stock reconciliation reports, correcting major discrepancies after performing root-cause analysis.• Led weekly and monthly operations review between Nespresso and 3PL.• Led monthly inventory review with Supply Chain and Finance directors.• Tracked and reported Physical Logistics and Inventory KPI's internally and to HQ.• Coordination of reverse logistics & product disposal/recycling processes.• Managed Logistics Resource Planning initiative to improve throughput and productivity at the distribution centres.

Toronto, Canada Area

• Performed physical logistics and inventory control operations including daily reconciliation & root-cause analysis across multiple stock locations and movements, management of cycle counts and annual physical inventory counts, tracking open/aged orders and order cancellation, monitoring supply chain complaints, raising & receiving purchase orders, monitoring & reconciling freight/warehouse costs, coordinating weekly 3PL production plan.• Extensive operational involvement in the Nespresso Supply Chain Transformation, a third party logistics (3PL) transition project involving the closure & opening of multiple warehouses across Canada.• Managed Electronic Data Interchange (EDI) error processing and root cause analysis.• Assisted with general enquiries from various internal & 3PL functions.• Recognized potential logistics problem areas and recommend the appropriate remedies to senior management.

Montreal, Canada Area

• Forecasted and managed supply of inventory to all Nespresso retail locations in Canada.• Maintained optimal parameters on boutique supply planning tool to maximize efficiency of stock deployment from distribution centres to the boutique network.• Developed regular schedule of boutique deliveries to meet demand while maintaining a balanced inventory level.• Monitored, measured, and improved performance of stock availability, stock cover and third party boutique delivery services.• Controlled monthly inventory counts across each boutique and escalated risks to senior management.• Created retail stock management procedures and provided support to boutique stock control staff through day-to-day communication, nationwide training, regular boutique visits and audits.

Toronto, Canada Area

• Ordered stock via boutique supply planning tool & maintained boutique supply parameters• Physical & system management of the twice-weekly delivery• Coordinated monthly boutique inventory• Established & guided staff through stock-related processes within the boutique, such as customer returns, stock for tasting/decor, stock rotation• Customer service & sales via point-of-sale, shop floor assistance & boutique tasting bar

Sydney, Australia

Logistics operations:• Raise & receive purchase orders and perform monthly billing reconciliation• Perform regular stock, movement and location reconciliations• Coordinate triweekly 3PL warehouse cycle counts and assist with annual stocktakes• Raise and pursue claims through logistics complaints handling tool• Assist with general logistics enquiries from departments such as CRC, B2C, B2B & Marketing• Develop and maintain supply chain logistics processesRetail logistics coordination:• Provide support for boutique stock control staff through day-to-day communication, nationwide training, conducting boutique visits & audits and leading regular stock control phone conferences• Primary contact for all enquiries & orders placed through boutique supply planning tool• Develop and maintain comprehensive boutique stock control procedural material• Regular cross-functional liaison with teams such as Boutique Operations, NPD and TQM to coordinate product launches, new boutique openings and boutique safety & quality initiatives• Maintain relationship and measure KPIs of our 3PL warehousing & distribution partners with respect to boutique order accuracy and delivery quality• Assist with boutique process flows and gap analysis for warehouse interfacing projectReverse logistics:• Project manager for the implementation of market-wide returns and reverse logistics processes• Manage day-to-day operations of all goods returned to 3PL warehouses• Coordinate, reconcile and report on monthly bad goods destruction• Assist with reverse logistics process flows and gap analysis for warehouse interfacing project

Sydney, Australia

• Conferred with customers by telephone and email to provide information about services and products, enter orders, perform troubleshooting and obtain details of complaints.• Guided clients and recommended various Nespresso Grand Crus; assisted clients with purchasing process.• Performed technical support on all Nespresso lines and products; respected and upheld procedures to enhance client experience.• Had the role of Returns Champion, processing & reporting on all returned goods in alignment with strict reverse logistics procedures.

Montreal, Quebec, Canada

• Performed and recorded hundreds of professional Australian accent voiceovers for a wide range of clients, for use in media such as audiobooks, advertisements, live event announcements, explainer videos, and eLearnings.• Researched subject matter for recording beforehand to ensure information delivered was accurate and concise.• Trained and maintained healthy voice, performing regular exercises for warm-up and sustaining a clear, level tone.For more information or to see a sample of my work, please see the links below.

Montreal, Canada Area

I'm highly active in the creative & performing arts. I've held roles as a theatrical sound designer / composer / music director for various Toronto community theatre companies, a professional musician, a photographer and a filmmaker. Some of my artistic highlights are listed below.Photography & Videography-• "I walked 60km from one end of Montreal to the other" - adventure video with 150k+ views that led to significant media attention including CBC Radio and CTV• Toilography - photo & video of interesting restrooms from my travels around the world. Featured in media such as Lonely Planet, CBC, CTV, Toronto Star, Montreal Gazette and Chicago TribuneMusic-• "I Wish I Lived In Canada" (EP), 2020• Guitarist for Donna O'Regan (2019-2020)• "Merry In Merrylands" (video), 2012 - winner of People's Choice Award at the 2012 SydneyVision Song Contest• "A Thousand Days Beneath The Sun" (album), 2011• "Comfort Zone" (EP), 2007• Australia By Song (http://australiabysong.com.au): a list of Australian locations with details of songs they have been mentioned in• Guitarist & vocalist for Mayhem (2005-2008)Theatre-• Music Director, Sound Designer, Guitarist, Melodeon Player & “Aloysius”: Many Young Men Of Twenty by John B. Keane (Toronto Irish Players, Oct 2019 - Feb 2020)• Composer & Sound Designer: Rabbit Hole by David Lindsay-Abaire (Scarborough Players, Jul - Sep 2019)• Composer & Sound Designer: The Road to Damascus by Dominique Ziegler (To Hell & Back Theatre Company, May - Jul 2019)• Sound Designer & Operator: The Land Grabber by James Phelan (Toronto Irish Players, Nov 2018 - Mar 2019)• Sound Designer & Operator: Dancing At Lughnasa by Brian Friel (Toronto Irish Players, Aug - Nov 2018)• Sound Designer & Operator: Little Gem by Elaine Murphy (Toronto Irish Players, Oct 2017 - May 2018) - Nominated for best sound design at the 2018 ACT-CO Awards Ceremony• Sound Designer & Operator: The Veil by Conor McPherson (Toronto Irish Players, Jul - Oct 2017)

London, United Kingdom

- Customer service assistant for an organic food home delivery service- Provided assistance by phone and email with ordering, general information, delivery problems and complaints resolution- Performed tasks such as database maintenance and credit control- Had the role of Web Trading Champion, reporting all website-related issues and customer/staff feedback to the Web Trading department

Brisbane, Australia

- Worked as head of the CD/DVD/Gaming department at this home electronics store, supervising a small team of full time & casual staff- Responsible for processing incoming stock with strict embargoes & deadlines, visual merchandising, ticketing, returns, ensuring compliance with catalogue promotions and assisting with customer enquiries & special orders.

Brisbane, Australia

- Worked in the customer service department of this home electronics store- Assisted customers with all returns, repair and refund enquiries- Performed various warehousing duties including product reception and storing/returning faulty goods to suppliers

Brisbane, Australia

- Performed across South-East Queensland as a guitarist and vocalist in a covers duo called Mayhem- Performed as a solo covers & originals artist- Developed confidence, creativity and musicianship over hundreds of gigs

Brisbane, Australia

- Assisted in technical theatrical areas such as lighting, sound and staging

Townsville, Australia

- Worked as an audiovisual technician on productions such as Keith Urban, Australian Idol & The Footy Show, as well as corporate functions such as the North Queensland Cowboys 2005 Corporate Launch

Townsville, Australia

- Primarily worked in the layby department, assisting customers with storage, collection and payment of goods- Also had a great deal of experience assisting with checkouts, cash handling, customer service, mail orders, night fill, receiving, stocktake and reception

Bachelor Of Theatre, Theatre Production

Data Analytics

Professional Tesol Certificate

Education record