Dan Scher Email & Phone Number

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville, Tennessee, United States

Nashville, Tennessee, United States

• Supported and Maintained 160 Polycom,Tandberg C40, C60, Cisco MX, SX and EX video endpoints within U.S. region
• Configured and maintained core video infrastructure including Cisco TMS, VCS Control, VCS Expressway and Cisco Telepresence Server 8710
• Supported Acano version 1.9.6 with over 500 spaces
• Supported Crestron Integrated room systems including BI-AMP and ClearOne audio solutions
• Designed Crestron control system for use with six LCD displays in Cigna common areas
• Supported digital signage solution using AppSpace across 30 offices and 100 signs.

Brentwood, TN

• Over 4 years as Microsoft LYNC 2010 Administrator for approximately 10,000 end-users across 79 offices in over 30 countries
• Responsible for developing and executing new UC system implementations and upgrades including collaboration with IT Datacenter, Networking and Server Teams, and ICON senior management in a fast-paced, 24x7 environment
• Coordinated 20 Microsoft LYNC federations with external customers over last 4 years
• Manage daily Unified Communication (UC) Collaboration infrastructure and functions including LYNC 2010, Cisco Telepresence TX 9000 Series, Exchange 2010 UM, and Cisco UC for all ICON offices globally
• In 2014, successfully coordinated with ICON Facilities Department and third-party vendors to build dedicated Cisco Telepresence suites in company headquarters in Dublin, Ireland and North Wales, Pennsylvania
• Provide ongoing monitoring of Cisco Telepresence TX 9000 point-to-point conferences, as well as legacy videoconference equipment, and troubleshoot performance issues

Brentwood, TN

• Global Microsoft LYNC 2010 Administrator
• Responsible for monitoring LAN/WAN system performance via Solarwinds ORION, Verizon WAN Analysis, Riverbed SteelCentral (OPNET) and Riverbed Cascade and communicating performance issues to global network team
• 24x7 on-call contact for LAN/WAN network outages and coordination with Verizon Service Management and local ICON office contacts to troubleshoot MPLS network issues
• Successfully proposed solutions for Verizon WAN MPLS and QOS upgrades resulting in increased network capacity and better performance
• Coordinated with Verizon technical services and local office contacts for migration and upgrade of MPLS circuits for all ICON offices in North America, South America and Europe, including managing timelines and leading.
• Configured and maintained Cisco LAN infrastructure, including Cisco Layer 2 access switches (2950, 3550, 3560), Layer 3 core switches (3750 stack), Cisco 3002/871/RV120 home-based VPN routers, Cisco Meraki wireless.

Brentwood, TN

• Member of the real estate cross-functional team providing IT network and AV expertise for all ICON office moves in USA, Canada and Mexico, including 4 new office openings, 10 office re-models and expansions, and 1.
• Served as the IT project manager for new 50,000 square foot ICON office building in Houston, Texas. Responsibilities included:o Identifying and contracting IT vendorso Designing and implementing server room and.

Brentwood, TN

• Provided support to end-users using HEAT and Altiris ticket management systems
• Responsible for the daily support of network and workstation operating systems, workstation connectivity, and end-user applications.
• Accountabilities included: Fielding questions from users having problems with computer software and hardware; Responding to end-user calls as a fist line of technical support, gathering information to resolve the.

Greater Nashville Area, TN

• Managed Windows software upgrade for local insurance company
• Completed Network migration from Token Ring to Ethernet for area business

Greater Nashville Area, TN

• Managed lighting and stage equipment for touring musical acts