Building the next generation of Bluebeam mobile innovations, connecting the built world for iOS users

Fully featured Windows Desktop client development including rendering, UX, UI, and networking.Xamarin iOS client maintenance, feature development, and integration development.React front-end and AWS serverless pipeline

I function as advanced support staff to specialists working in front-line technical services roles. I am a contact for escalation of customer issues where advanced troubleshooting is required (typically involving use of utilities like Process Monitor, Windbg, WireShark, Fiddler, etc.). I also act as a resource for documenting and researching how Bluebeam software works at a troubleshooting level. For example, I identify required environmental resources in situations where internal documentation does not already exist.I also provide training to front-line support in advanced troubleshooting areas via small-group sessions.

Front-line customer-facing technical support. Owning customer interactions end-to-end. Resolving any non-bug issues with troubleshooting techniques and colleague assistance (no escalations). Assisting teammates in resolving their cases. Documenting advanced troubleshooting techniques and case resolutions.

Worked on various short-term contracts developing website front-ends using html, css, and js. Worked on a three month contract developing the front-end of a site running on a PHP back-end and gaining experience in the MVC framework of web development.

Support PowerBroker products in Windows Enterprise environments.

Design and execute customer research programs to guide future product road maps.Determine current market trending from data gathered by research programs.Created an automation client to optimize the client first-contact experience.

Supervised twenty-eight enumerators and two crew leader assistants during field operations.Located space for training, and notified new employees of training locations, dates, and times.Conducted training sessions for thirty trainees.Implemented mandatory training by using classroom instructions, practice interviews, and on-the-job guidance.Provided instruction on enumeration procedures and familiarized trainees with reports and forms used to collect data.Performed preparatory duties such as checking boundaries and becoming familiar with the areas where employees would work.Assigned duty areas to employees, observed employees in the field, and provided on-the-spot assistance and supervision.Reviewed and certified daily payroll and progress reports and ensured that work was completed within established time schedules.Advised supervisor of progress and performance, and made recommendations for dismissal of those who could not or would not perform required duties.Assisted in the organization and supervision of the local census Group Quarters Validation crew.Collected field work and payroll paperwork and proofed both items prior to submission to our regional office.Assisted enumerators in their efforts to collect accurate census information.Acted as a trusted messenger for the decennial census; I handled confidential data treated on a “need to know” basis by the Census Bureau.Used time-management skills to balance strict production requirements with the need for flexibility (collection of organic data for a technical system) in order to meet production goals for our region.Updated the Census Bureau’s address listings with new addresses and GPS locations via a tablet computer running MS Windows Mobile OS.

Instructed a class preparing students for the CompTIA A+ Certification exam.Created a curriculum, two practice exams, and weekly quizzes to help prepare students for the rigors of CompTIA standardized testing

Researched, developed, and produced original study aid materials for the Hastings Bar Review series.Maintained and updated the ASP Study Aid Loan Program, so that all loaned and loan-able study materials are now tracked using a computer-based database. I used this database to aid in recovering previously loaned materials.

G.I.S. Specialist Provided timely and efficient problem-solving analysis as the sole early-morning server support technician, including systems availability assessment, basic troubleshooting, and solution delegation.Digitized newly issued flood maps using the MapInfo software package. Assigned new information to data fields associated with mapped zones.Updated and corrected existing system errors from previously digitized maps, reducing time spent by our customer service department error checking the system-based flood insurance determinations.Maintained Excel spreadsheets describing the characteristics of all digitized maps in the company system.