H. Harry Poladyan Email & Phone Number

Los Angeles, CA, US

Pasadena, California, United States

• Mentoring and coaching individuals to ensure their success in their respective roles.
• Conducting comprehensive analysis of issue reports to identify trends and challenges related to our software.
• Collaborating closely with cross-functional teams including Engineering, QE, Product, and Sales for business-critical projects.
• Developing Standardized Operating Procedures (SOPs) for the department, detailing the best practices for supporting new updates, changes, services, and features offered to our valued customers.
• Working closely with our Enterprise clients, leveraging deep expertise to configure and implement critical changes that align with their unique business requirements.
• Taking ownership of customer escalation requests, ensuring swift and effective resolution of any outstanding issues or concerns.

Pasadena, California, United States

• Resolving escalated issues that require in-depth troubleshooting and project management.
• Acting as an escalation resource for junior and mid-level members of the Enterprise Support team.
• Being an example/mentor in successfully applying TS Best Practices for call and case management; coaching others in applying these to be successful in their role.
• Being involved with the pulse/needs of the local team; aware of what they are doing/working on/concerned about, and regularly communicating this back to management.
• Case assignments and management to ensure our customers are receiving a prompt response to their inquiries.

Pasadena, CA

• Take ownership of Strategic technical issues from initial report to final resolution (tier 2 support).
• Set up test environments to verify reported software bugs and log them into our bug tracking database.
• Create support documentation and best practices to be used internally as well as for customers.
• Resolving application deployment issues for Citrix, CMD, and SCCM.

• Acting as an escalation resource for junior and mid-level members of the support team.
• Being an example/mentor in successfully applying TS Best Practices for call and case management; coaching others in applying these to be successful in their role.
• Participate in the interview process for new hires.

Pasadena, CA

• Assisting customers with workflow questions.
• Remotely accessing workstations to troubleshoot and resolve software-related issues.
• Identifying trending problems with applications.

Sherman Oaks, California

• Maintained, repaired, and serviced products aligning with the customer's definition of a fix.
• Installed computer components (Ram, Power Supply, HDD, Motherboard, Cooling systems, GPUs, and any other hardware-related components in both desktops and laptops.)
• Actively worked on repairs of over 20 computers at any given time.

Sherman Oaks

• Providing customers with invaluable information about the latest technology regarding computing hardware and software.
• Offering demonstrations to customers on how to properly make use of an item they are not familiar with.
• Offering the customer the best solutions to provide them with the most rewarding experience with product they are purchasing.
• Following up on the latest computing developments to always provide customers with questions they may have.
• Assisted customers with technical questions that helped them troubleshoot and resolve issues with their computers.

Sherman Oaks, California

• Teamed up with other employees to ensure customers’ end-to-end needs for are met.
• Created relationships with customers to identify the customers needs and recommend appropriate solutions.
• Applied product knowledge and industry knowledge to each customer interaction.
• Follow up with customers, designers, vendors and contractors to confirm delivery and answer questions
• Attended vendor offered product training to remain current and updated on products, industry trends, to better satisfy customers and support fellow sales team members.AccomplishmentsOnly having been launched as a new.

Sherman Oaks. CA

• Assisted customers with general questions.
• Audited department merchandise.
• Updated prices on product according to change every week.
• Took leadership in absence of manager on duty in department
• Expressed knowledge of merchandise lines, product features, benefits and availability.

North Hollywood, CA

• Trained new associates in utilizing approved consultative selling practices.
• Orchestrated an excellent balance with sales expectations and quotas.
• Motivated a team of six to improve their sales summary numbers.
• Took leadership in absence of manager on duty in department.
• Consistently received recognition for exceeding sales goals and quotas by at least 70%.
• Expressed knowledge of merchandise lines, product features, benefits and availability.