Transition Execution, accountable for leading IT services transition programs by:• Planning, leading and managing the transition portion of outsourcing engagements while ensuring engagement profitability, customer satisfaction, and effective resourcing, staff utilization, and handoff to the Client Partner and Service Delivery Manager(s)• Leading cross-functional and cross-cultural teams to bring the engagement to steady-state and enabling the delivery teams to successfully run the… Show more Transition Execution, accountable for leading IT services transition programs by:• Planning, leading and managing the transition portion of outsourcing engagements while ensuring engagement profitability, customer satisfaction, and effective resourcing, staff utilization, and handoff to the Client Partner and Service Delivery Manager(s)• Leading cross-functional and cross-cultural teams to bring the engagement to steady-state and enabling the delivery teams to successfully run the services• Establishing and managing transition governance Show less

Responsible for managing large, complex programs and transformations:• Led program for a large multi-national insurance corporation transitioning Application Management Services for over 350 apps supported by over 200 resources in North America and APAC. • Served as Transformation lead at another global insurance client for Continual Service Improvement program, managing problem elimination and ticket automation, reducing incident and service request ticket volume and effort by 35%.… Show more Responsible for managing large, complex programs and transformations:• Led program for a large multi-national insurance corporation transitioning Application Management Services for over 350 apps supported by over 200 resources in North America and APAC. • Served as Transformation lead at another global insurance client for Continual Service Improvement program, managing problem elimination and ticket automation, reducing incident and service request ticket volume and effort by 35%. Led similar CSI project for a large investment banking client with similar results• Transformed a global tractor and agriculture equipment manufacturer from a staff augmentation model to managed services -implementing 5 global Service Desks (India x2, Hungary, Argentina, China) for 67,000 users in 30 countries for 300 sites and Field Service support for 140 sites supporting 60,000 PC devices. Managing 150 service desk and 160 field service staff as well as desktop engineers and ServiceNow development and support teams. Show less

Directed pursuit strategy, oversight, and application of best practices for large strategic deals - working with sectors, service lines, and account executives to assess the pipeline and develop penetration strategies.

Drove client engagement for a large multi-national mining client, managing client relationships, growth, and delivery. Owned the Account Pipeline, Revenue, and Delivery. Worked with sales and solution teams to influence the client and grow the business based on demonstrated capability and past performance. • Delivered on $80M TCV and $50 million annual revenue targets• Implemented a 400 server Cloud solution and led Infrastructure-as-a-Service transformation.• .Supporting global… Show more Drove client engagement for a large multi-national mining client, managing client relationships, growth, and delivery. Owned the Account Pipeline, Revenue, and Delivery. Worked with sales and solution teams to influence the client and grow the business based on demonstrated capability and past performance. • Delivered on $80M TCV and $50 million annual revenue targets• Implemented a 400 server Cloud solution and led Infrastructure-as-a-Service transformation.• .Supporting global Service Desk, Field Services (End User Computing), Data Center, Cloud, and SAP Basis. Show less

The single point of accountability for forecast, pipeline, and delivery of all projects and client discretionary spend across the Rio Tinto Account and BHP Billiton Accounts • Delivering $36M project revenue per year and developing a $500M pipeline• Managing 400 proposals and corresponding projects per year – including a $40M new mine site program.

Managed and developed relationships and business solutions for key clients on large strategic deals in region to help them achieve their strategies, design and define their transformation, and solve their business problems. Manage bid response and timelines. Identify business, solution, technical, legal, and financial risks. Prepare and present solutions and value proposition presentations to client and internal stakeholders. • Bid Manager for successful $400M National Grid deal

Led programs and managing opportunities for strategic and/or deals more than USD $50M in APAC and Middle Eastern regions closing $250 Million in TCV, running “war rooms”, and developing solutions and strategies.• Won deal then led as Program Manager for $24M Virtual Desktop program for National Australia Bank and established on-site/offshore support organization • Won Coca-Cola SAP Bottling deal then led transition program on-site establishing regional support in China• Supported… Show more Led programs and managing opportunities for strategic and/or deals more than USD $50M in APAC and Middle Eastern regions closing $250 Million in TCV, running “war rooms”, and developing solutions and strategies.• Won deal then led as Program Manager for $24M Virtual Desktop program for National Australia Bank and established on-site/offshore support organization • Won Coca-Cola SAP Bottling deal then led transition program on-site establishing regional support in China• Supported $250M TCV deal wins including testing and application support for $100M and $80M at the National Australia Bank , $70M for a large metro rail client PPP NSW, and a $60 SAP deal for Queensland Rail• Expanded and restructured Satyam’s Sales Organisation in the Middle East from the Dubai office for 6 months• Led “SWOT” team for Nissan and Honda Account Transformation and Improvement in Japan & India Show less

APAC Regional Manager for Manufacturing, Purchasing & Supply Chain, (Automotive) Sales and Marketing and Global Business Services. “Face-off” to General Motors APAC Manufacturing and Business Services Process Information Officers. Led IT/IS delivery in the automotive industry across APAC. Head of Delivery, Maintenance, and Support Services for all Manufacturing IT applications and infrastructure as well as GM’s HR and Finance Applications in the region • Led GM’s SAP Global Finance project… Show more APAC Regional Manager for Manufacturing, Purchasing & Supply Chain, (Automotive) Sales and Marketing and Global Business Services. “Face-off” to General Motors APAC Manufacturing and Business Services Process Information Officers. Led IT/IS delivery in the automotive industry across APAC. Head of Delivery, Maintenance, and Support Services for all Manufacturing IT applications and infrastructure as well as GM’s HR and Finance Applications in the region • Led GM’s SAP Global Finance project for the region and established regional SAP CoE support and development center in Shanghai with Bearing Point.• Architect for Vehicle Order Management project for GM Australia• Represented Asia Pacific in the EDS/GM global contract re-compete worth more than USD $1 Billion. Show less

Leading large corporate legacy system roll-outs, ERP implementation programs, implementing entire manufacturing plant landscapes (including applications and infrastructure for both greenfield and brownfield plants) in the AP region

System Engineer at all levels supporting mfg; including 3 1/2 yrs in Mexico leading Northern Mexico Border Operations for System Engineering