I am responsible for the leadership and management of Programmes teams within the Faculty of Science and the Faculty of Engineering, who provide administrative support and management of the student record servicing over 15,000 students.I ensure the successful delivery of a broad range of university-wide student administrative activities (including, but not limited to, curriculum updates, timetabling, module enrolment, registration and student change of circumstances) for two faculties… Show more I am responsible for the leadership and management of Programmes teams within the Faculty of Science and the Faculty of Engineering, who provide administrative support and management of the student record servicing over 15,000 students.I ensure the successful delivery of a broad range of university-wide student administrative activities (including, but not limited to, curriculum updates, timetabling, module enrolment, registration and student change of circumstances) for two faculties. In addition, I hold responsibility for the management of various student engagement processes across the whole university, collaborating and liaising with senior academic figures.As Senior Manager for the newly created Faculty Liaison Team, I am responsible for ensuring strong relationships are built and maintained between our administrative functions and schools/departments, as well as providing support for the resolution of issues and pinch points experienced by our stakeholders. Show less

As Programmes Manager for the Faculty of Arts, I am responsible for the delivery of key administrative processes in relation to the maintenance and upkeep of student records.Leading a team of 13, we provide administrative support for over 6,000 students:- Curriculum updates- Timetable planning and creation- Student change of circumstances (Interruptions to study, Transfers and Withdrawals)- Module Enrolment- Attendance and Engagement- RegistrationI… Show more As Programmes Manager for the Faculty of Arts, I am responsible for the delivery of key administrative processes in relation to the maintenance and upkeep of student records.Leading a team of 13, we provide administrative support for over 6,000 students:- Curriculum updates- Timetable planning and creation- Student change of circumstances (Interruptions to study, Transfers and Withdrawals)- Module Enrolment- Attendance and Engagement- RegistrationI hold responsibility for the building and maintenance of strong working relationships with academics and other key faculty stakeholders, as well as related administrative teams within Registry and Academic Affairs (formerly Student Services).My role requires me to have strong operational management skills, which includes an ability to triage and analyse complex data sets in order to identify opportunities for improvements to processes, whether through simplification or reducing bottlenecks. Key achievements include reducing student waiting times from 23 working days to 3 working days for those wishing to interrupt studies, transfer plans, or withdraw from the university; and restructuring working practices from school-led to process-led, resulting in an increase of available resources to support key tasks at critical times of year. Show less

Responsible for the planning and service delivery of maintenance and housekeeping within TUoS university accommodation for approximately 6,000 students.Line management of 4 Housekeeping Supervisors and 10 Facilities Management Assistants.Ensure that the FM Services teams provide a customer focused service at all times, across various sites and locations, in line with ACS policies, procedures and Customer Charter.

Responsible for the effective delivery of exceptional customer services to all staff, students and guests.Line Manager of 6 staff members and point of contact for all student customer services enquiries.Key Achievements:- Created and implemented a value for money storage service for students to be used between academic years, generating £5.5k net profit.- Received various testimonials from students praising my contribution to solving problems.- Successful… Show more Responsible for the effective delivery of exceptional customer services to all staff, students and guests.Line Manager of 6 staff members and point of contact for all student customer services enquiries.Key Achievements:- Created and implemented a value for money storage service for students to be used between academic years, generating £5.5k net profit.- Received various testimonials from students praising my contribution to solving problems.- Successful recruitment of full time staff members and subsidiary hub staff team.- Daily liaison with different business stakeholders to improve the University’s general service – e.g. maintenance, marketing, residence support, UNICUS. Show less

Responsible for managing a team of 5 people with varying experiences, a fleet of 170+ vehicles, a turnover of £1.2 million and maintaining a high level of customer service.Key Achievements:- Completed Management Trainee programme and promoted to Assistant Branch Manager within 12 months (versus company average projection of 12-18 months)- 2 internal promotions to branches with higher vehicle fleets/turnovers.- Consistently above 85% customer service scores (Enterprise… Show more Responsible for managing a team of 5 people with varying experiences, a fleet of 170+ vehicles, a turnover of £1.2 million and maintaining a high level of customer service.Key Achievements:- Completed Management Trainee programme and promoted to Assistant Branch Manager within 12 months (versus company average projection of 12-18 months)- 2 internal promotions to branches with higher vehicle fleets/turnovers.- Consistently above 85% customer service scores (Enterprise Service Quality Index). Consistently dealing with varying customer types and resolution of issues and grievances.- Hands on account management through the acquisition of 6 new business accounts. Also, the maintenance of existing clients and reactivating delinquent accounts. Show less

As a trainee consultant, responsibilities included the provision of a headhunting service in order to develop a talent pipeline for prospective roles and opportunities.Upon completion of being a trainee, was responsible for recruitment of Procurement and Supply Chain professionals of salaries up to £30,000 in the Leics/Northants/Warwicks areas. Key Achievements:- Sole responsibility for the development of the business’ new market within assigned specialist area.-… Show more As a trainee consultant, responsibilities included the provision of a headhunting service in order to develop a talent pipeline for prospective roles and opportunities.Upon completion of being a trainee, was responsible for recruitment of Procurement and Supply Chain professionals of salaries up to £30,000 in the Leics/Northants/Warwicks areas. Key Achievements:- Sole responsibility for the development of the business’ new market within assigned specialist area.- Development of sales techniques and how to best appeal to prospective clients and candidates.- First placements made within first 2 weeks of being a validated consultant.- Dealing face to face with prospective and existing blue chip clients.- Working closely with senior figures in the business in provision of strategies for future business development. Show less

Enrolled onto a graduate scheme upon completion of my degree. Starting as a department manager, responsibilities include effective stock management, key commercial decisions, human management, internal and external communications, and recruitment.Customer Services Manager for the store, which involved raising the profile of Decathlon, managing payroll and management of a team of 19 people. These roles fell alongside extra responsibilities given in order to support the store manager… Show more Enrolled onto a graduate scheme upon completion of my degree. Starting as a department manager, responsibilities include effective stock management, key commercial decisions, human management, internal and external communications, and recruitment.Customer Services Manager for the store, which involved raising the profile of Decathlon, managing payroll and management of a team of 19 people. These roles fell alongside extra responsibilities given in order to support the store manager. Key Achievements:- Identified as ‘potential for the future of the company.’- Three promotions in three years resulting in managing bigger proportions of the business.- Positive departmental turnover progressions of +7% (Jul 2008 – Dec 2008), +11% (Jan 2009 – Sep 2009) and +9% (Sep 2009 – Dec 2009).- Recognition on a UK level for contribution towards a national 10% reduction in costs.- Given store manager responsibility on numerous occasions, maintaining the position as the number one performing store, along with direct management of the rest of the management team.- Duty management of a store with a turnover of £9.5 million. Show less