As a dedicated and results-driven IT professional with over a decade of experience in systems administration, virtualization, and network management, I specialize in enhancing and maintaining IT infrastructures to ensure seamless, secure, and scalable operations. My expertise spans across both Windows and Linux environments, with a strong focus on VMware ESXi, Active Directory, and cloud technologies like Microsoft O365.In my career, I have had the opportunity to lead IT projects from conception to completion, manage complex server environments, and implement innovative solutions that drive efficiency and performance. My roles at organizations like the Wisconsin Department of Natural Resources and Mount Horeb Schools have equipped me with a robust skill set in system deployment, network monitoring, and technical support, all while adhering to best practices in security and compliance.I am passionate about leveraging technology to solve problems and improve processes. Whether it's deploying virtual machines, automating tasks with PowerShell, or supporting cloud initiatives, I strive to contribute to the success of my team and the satisfaction of end-users.
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System AdministratorItx Tech GroupDodgeville, Wi, Us -
Chief Executive OfficerBearbyte Media Group Jan 2013 - PresentMadison, Wisconsin, United StatesCEO/Founder of Bearbyte Media Group -
Information Technology CoordinatorState Of Wisconsin Nov 2023 - Aug 2024 -
Tier 3 Desktop Support EngineerState Of Wisconsin Feb 2023 - Nov 2023Contract Desktop Support -
Technology CoordinatorNorthwestern Mutual Jan 2022 - Feb 2023Madison, Wisconsin, United States -
Security Guard SupervisorAllied Universal Mar 2021 - Aug 2022Madison, Wisconsin, United States• Executed security rules and procedures in a calm, prompt and professional manner• Manually screened associates who set off RFID detectors entering and leaving the facility• Maintained strong communication with team members and other leadership members • Resolved issues by effectively communicating with warehouse managers, law enforcement and visitors• Led a team of 6 trained security professionals • Trained three new security professionals on procedures and offered constructive feedback.• Coordinated with other security professionals, and management via radio communications updating colleagues on situations that required attention or action. -
It Systems AdministratorMount Horeb Area School District Nov 2019 - Jan 2022Mount Horeb, Wisconsin, United States• Designed and implemented new iPad management system• Planned, implemented and maintained Windows domain based infrastructure• Created online documentation to help employees resolve day to day issues• Developed and maintained disaster recovery plans using Arcserve Backup and Replication • Perform preventive maintenance, software/hardware upgrades, patch maintenance and firmware upgrades• Worked directly with HR dealing with New Hire Onboarding Processes• Created Windows Images for desktops, laptops and servers using MDT and FOG services• Implemented a new SAN and Virtual Server farm using VMware 6.7 after a lightning storm took out our infrastructure -
Desktop Support Technician IiTds® Jun 2016 - Nov 2019Middleton, Wisconsin, United States• Resolved complex technical issues that arose on employee computers• Installed, and maintained Windows and desktop software, service packs, patches and updates• Participated in revolving on-call schedule to provide 24/7 service to users• Active Directory user account management • Created detailed procedures and documentation for use with new software & hardware• Worked with 3rd party vendors to resolve issues with software related issues -
Help Desk Support SpecialistState Of Wisconsin Nov 2015 - Apr 2016Madison, Wisconsin, United States• Provided daily technical support for e-mail, network connectivity and system maintenance• Successfully managed a demanding workload in responding to tickets, phone calls and email inquires• Consistently provided superior quality, and timely problem solving to callers• Logged and updated status of projects in ticketing systems• Created help desk documentation with step by step instructions on problem solving• Diagnosed, assigned and monitored hardware repairs
Dan Shields Education Details
Frequently Asked Questions about Dan Shields
What company does Dan Shields work for?
Dan Shields works for Itx Tech Group
What is Dan Shields's role at the current company?
Dan Shields's current role is System Administrator.
What schools did Dan Shields attend?
Dan Shields attended Evansville High School.
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Dan Shields
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