Dan Standing Email & Phone Number

Working as Senior Client Services Manager responsible for service delivery of mail and document management services.General responsibilities include;- Revenue, operational performance, service excellence and client relationship management through the effective management of people, services and local customer relationships in order to deliver against site SLA’s - Building bottom up financial budgets and be held to account to manage the ongoing revenue, forecasts and running costs against monthly and annual revenue targets.- Increasing revenue and margin on all accounts in line with stretch targets.- Revenue collection and debt management of accounts portfolioIn addition to;- Leading designated business activities and projects for the UKI business - Managing Operational support and expertise for pre bid and RFP process- Providing operational support and expertise across PBI

Client portfolio management of 26 FTEManage day-to-day site operations of the mailroom, goods in, warehouse, reprographic, fleet asset management, conference functions, graphic design. Providing Service excellence and client relationship management through the effective management of people, services and local customer relationships in order to deliver against site SLA’s P&L responsibility for operation.Ensure compliance with all company programs, processes and proceduresSupport the recruitment, retention, motivation and development of the staffSupport client contract negotiations and renewal processes and respond to PQQ, RFP's, ITT's etc

Manage day-to-day site operations of the mailroom, reprographics and archivingP&L responsibility for operation.People management of 27FTE across 3 locationsIncreased customer satisfaction in Mail and Reprographics services areas by 14%

Manage day-to-day site operations of the mailroom, goods in, reprographic, reception/switchboard, conference functionsP&L responsibility for operation.MFD and Fleet Management nationwide.People management of 12FTE across 3 locations, involving motivation, training and development and coachingConducted regular team meetings and one-to-one appraisals with staff membersManaged absence, holiday and other HR related issues within teamPrepared presentations for clients outlining performance, service improvements and opportunitiesEnsured document control was employed and managed on a regular basisDelivered services to client to maximum customer satisfaction levels

Education record

Activities and Societies: Awarded Best Sport & Recreation “Coaching” Student of the Year

Education record

Activities and Societies: Football and Athletics Team. Prefect