Dan Thiessen Email & Phone Number

Phoenix, Arizona Area

Phoenix, Arizona Area

Currently lead IT Infrastructure, ERP, Software Engineering, Service Desk, Network Management and Cyber Security Teams, including three Managers, four Supervisors and 50 front-line staff.Key Accomplishments:• Increased overall enterprise resiliency and security posture with enhanced software and procedural activities.• Raised visibility and performed a focused approach to employee engagement and retention of top talent.• Designed and developed CAP’s MDM/UEM environment through the implementation of VMware Workspace ONE and enrollment of all mobile devices.• Created and updated IT and enterprise policies and procedures; including mobile, remote access, disaster recovery and asset management.• Designed “cloud smart” process, which allowed for a hybrid approach in migration to the cloud.• Responsible for all IT capital and operating budgets and expenditures more than $10 million annually.• Designed and implemented CAP’s Azure Cloud and data analytics, IT Asset Management process, and hardware standardization process.• Developed process and rigor for virtual environment creation, software/hardware purchased, and licensing rationalization.• Created service desk structure to produce efficiencies in assisting field/remote customers. This included updating and modifying position descriptions to meet current technological needs and creating a new position within the service desk to help establish a balanced knowledgebase.• Enhanced relationships and collaboration with local and global vendors allowing for multiple large-scale projects to complete successfully and within budget.• Focused training for system engineers to allow internal staff to support and maintain the CAP virtual and cloud infrastructure. Reduced reliance on contractors for non-project related duties.

Phoenix, Arizona Area

Managed software engineers, system developers, desktop support and business analysts for US-based and International locations (APAC, EMEA and LATAM). Liaison between IT and the customer facing business units in Phoenix and other locations as requested. Key Accomplishments:• Data center maintenance, support and environmental requirements for the Phoenix, Arizona location.• Budgetary control of Financial Applications Organization. Continually achieved EBITDA expectations.• Developed use of Agile/DevOps methodologies; which allowed for tactical and strategic solutions based upon resource utilization, timeline and business requirements.• Successfully led global scale projects; which included migration of applications and server farms from a multi-location environment into a single large-scale facility. This facility was the first phase of a redundant architecture project. The initial phase has realized savings of $1.5 million dollars per month. This effort also allowed for PCI certification of Tier 1 applications.• Responsible for three-year project that enabled global customer (500k + employees) to migrate from non-PCI platform to PCI-compliant platform.• Improved employee engagement scores by several percentage points.• Enhanced communication and customer relations, earning recognition by on-site and corporate leadership.• Gathered evidence and archive yearly security and PCI audits for both internal and external audit teams.• Developed customized applications and scripting using Sabre, Apollo and Amadeus.

• Hands-on IT Manager that supervises engineers and the Service Desk for Logan Simpson Design locations. This includes (2) Arizona locations, (1) Nevada and (1) Utah site.• Responsible for all infrastructure related activities. This includes VM environment, with the use of Microsoft Server 2003 – 2008, Exchange 2010, Sharepoint Server and SAN environment.• Responsible for all communications, including 3Com switches, Cisco and Juniper routing.• Responsible for Disaster Recovery design and implementation for workstations, servers and communications.• Work in conjunction with Principals in design, budgeting and rollout of all desktop / server hardware and software.• Responsible for contract negotiations for multiple hardware and maintenance vendors.• Project Manager for all infrastructure and web design activities. This includes main company website and rollout of the company Intranet.• Implementation and support of VPN, SAN, firewalls, Blackberry Enterprise Server, Communications Server, Anti-SPAM/Virus solutions (Unitrends Backup, Sophos and MXLogic) and IIS.

• Hands-on IT Manager that supervises engineers and the Service Desk for all Banner Surgery Center locations. This includes (7) Arizona locations, (1) Nevada and (2) Colorado sites.• Responsible for software and hardware licenses, implementations of new software and hardware for the organization.• Responsible for SQL Databases, Servers, communications, conferencing, software licenses.• Implemented ITIL focused Service Desk with a focus on documentation and change management.• Attend and coordinate facility project meetings and drive IT related projects to ensure customer needs are met and exceeded.• Developed a cross-training curriculum to enable career growth for service desk personnel wishing to move into an engineering role.• Manage Microsoft Products (Office 2007, SQL Server 2000 -2005), and TCP/IP, DNS, DHCP, WINS and other networking protocols.• Implementation and support of VPN, SAN, Cisco routers, VLAN switches, firewalls, Blackberry, Communications Server, Anti-SPAM/Virus solutions (Symantec Backup, Sun Belt) and IIS.• Support Microsoft Operating Systems XP/ 2003/ 2008/ Windows 7.• Resolved several long-term network efficiency issues, while keeping accurate documentation for future requirements.• Prioritize, direct and schedule customer requests and assignments. I ensure that appropriate resources are deployed to meet customer business, clinical and technical needs.• Act as facility liaison between Surgery Centers and Banner Health to achieve effective IT communications between the two entities.• Responsible for contract negotiations for multiple hardware and maintenance vendors.

• Lead desktop/network engineers that are responsible for all workstations, laptops, servers, help desk / call center for the IT Department, and communications that include all LANs, WAN, firewall, VPN, PBXs (Digital & VoIP), and cell phones.• Implemented best practices (ITIL v.3 standards). Created the first complete Operations Manual for the group and IT Department. Manual contains the information needed to complete successfully all hardware/software configurations and documentation to maintain best practices for the IT Department.• Managed Microsoft Products (Office 2007, Exchange 2003, SQL Server 2000 -2005), and TCP/IP, DNS, DHCP, WINS and other networking protocols.• Designed and maintained graphical soil expansion maps, which allowed for the proper planning and budgeting of projects prior to initial start.• Supported Microsoft Operating Systems XP/ 2003/ 2008/ Windows 7. • Maintained support for AutoCAD/ShastaCAD (partnership), along with 3-D renderings of designs for internal and external customers. • Supported Shasta’s in-house web development team that was using Visual Studio.NET, C#.• Responsible for Disaster Recovery design and implementation for workstations, servers and communications.• Responsible for SQL Databases, Servers, communications, Video conferencing, software licenses, GIS graphics software.• Configured and supported VMWare, ESX, VPN, SAN, routers, VLAN switches, firewalls, Terminal Server, Citrix Server, BES server, Communications Server, Anti-SPAM/Virus solutions (MXLogic, Symantec Backup, Sophos) and IIS.• Introduced new technology that has greatly improved my group’s performance. This technology includes, but is not limited to remote desktop support, asset/change management and desktop/laptop deployment.• Responsible for all budgeting, RFQ/RFP’s and purchasing approvals within the IT group in relation to desktop, laptop and server acquisitions.