Senior Technician - It Site Services
CurrentProvide excellent customer service for users by performing installations, troubleshooting, and repairs on multiple IT systems. Focus on diagnosing technical issues and determining solutions to prevent local outages and delays. Support Windows based users regarding Genesys softphones, OnBase document scanning and processing system, MAXe CRM software, Lansweeper inventory, Brivo security system, and Windows Active Directory user administration. Record resolution processes and adhere to security protocols during operations.