Provide excellent customer service for users by performing installations, troubleshooting, and repairs on multiple IT systems. Focus on diagnosing technical issues and determining solutions to prevent local outages and delays. Support Windows based users regarding Genesys softphones, OnBase document scanning and processing system, MAXe CRM software, Lansweeper inventory, Brivo security system, and Windows Active Directory user administration. Record resolution processes and adhere to security protocols during operations.

Carry out network administration on a Windows network that is Pennsylvania Commonwealth and HIPPA compliant in design and function. Develop and maintain database applications for local users. Support local users IT and Telecom needs. Maintain building physical and information security per Federal HIPPA information handling laws and guidelines.

Responsibility over new technical program and curriculum development, current program updates, as well as programmatic State and Federal regulatory compliance. Educational programs included Computer Networking, Medical Office Technology, Criminal Justice, along with other business and healthcare related programs.

Event planning and fundraising on behalf of hospitals and other not-for-profit and for-profit institutions. Account development as well as management of all related business functions.

Direct management over Information Technology and Finance departments. Management oversight of Customer Service, Inside Sales, and Inventory Control. Involved with senior management in capital budgeting. Various other management tasks.

Instructed students in a variety of technology and business subjects. Areas of specialty included Information Security and Business Continuity (Disaster Recovery), Linux Administration, and Web Application Design. Developed new as well as updated current technology curriculum offerings.

Performed audit to analyze client organization's technical and business needs. Developed and wrote training curriculum to meet those needs. Taught classes to onsite staff and then moved into a mentoring role until staff were confident in applying the delivered solutions.

Provided technical expertise, resolution of escalated troubleshooting issues, and technical training to Xerox’s TeamXRX technicians in support of their multifunction inkjet product line.

Installed, maintained, and completed troubleshooting on a diversity of software and hardware systems for client companies.