An experienced Sr. Operations Project Manager with over 15 years of program and project management expertise specific to SaaS and XaaS products. Areas of breadth and depth include project management, enterprise wide customer/user experience, digital adoption, and CRM platforms including Salesforce.com and Microsoft Dynamics. Key contributor for product specific Customer Experience implementations with a multiple disciplinary focus in Digital Adoption, Customer/User Experience (CX/UX), Global Customer Support & Success, Business Process Improvement, Requirements Management, and XaaS/SaaS in both the private and public sectors. Instrumental in the multilateral technical reviews of DAP's and CRM platforms for global organizations partnering with executive level stakeholders across a wide variety of operational business units.Certified across multiple disciplines including SFDC Certified Marketing Cloud Account Engagement Specialist (formally Pardot) and Administration) as well as WalkMe.