Dan Jenkins Email and Phone Number

• Manage and oversee the day-to-day operations of the company's network infrastructure. • Plan, implement, configure, and maintain LAN, WAN, routers, switches, and other networking equipment. • Proactively monitor and troubleshoot network issues to ensure maximum uptime and performance. • Implement and maintain network security measures to protect against unauthorized access and data breaches. • Optimize network performance by analyzing traffic, implementing QoS policies, and optimizing network configurations. • Lead and manage a team of network engineers, providing guidance and support. • Collaborate with vendors and service providers to negotiate contracts and manage SLAs. • Maintain accurate documentation of network configurations, procedures, and policies. • Generate regular reports on network performance and security incidents for stakeholders. • Contribute to network planning and expansion efforts to support organizational growth. • Ensure compliance with industry regulations and data security standards.

Responsible for leading a team of highly talented network and desktop support technicians. Leading and designing all network and security system upgrades. Provide broadly strategic technical guidance and problem-solving analysis for multiple areas in the technical organization to meet business goals. ● Orchestrated the overall security footprint for 1400 endpoints utilizing Fortinet Security products. This provided a single pane of glass to pinpoint any endpoint breach. ● Streamlined Tier 3 support requests by implementing skill-based logic in the ticketing system. ● Achieved converting 600 employees to WFH within a 2-week time frame. ● Consolidated secondary connections at remote sites by utilizing Fortinet extenders for secondary connections. reducing overhead costs by $120,000.00 a year.● Engineered the buildout of a new domain 100% Azure-based. ● Reduced engineering budget by 25% in the first year by consolidating support and hardware renewals. ● Simplified Lan topology reducing help desk tickets by 50%● Earned SOC 2 Certification standardizing auditing and logging across the company.● Automated manual tasks to save the company 120 hours of manual effort each month.● Supervised a team of 6 Engineers and 10 Help Desk staff and manage relationships with external vendors and advisors.

I managed a large law firm's technology vision and direction. This includes managing systems configuration and maintenance, problem troubleshooting, planning, directing upgrades, and testing operations to ensure optimum system functionality.● Evaluated and implemented right-fit industry technologies and led the adoption of those technologies within the company.● Led an IT team that addressed and resolved 85% of tier 3 escalations within 2 hours. ● Achieved 98% uptime in the call center within the first year.● Implemented VMware environment utilizing VSan and VMware Horizon. Eliminating the need to build desktops as all applications were hosted. ● Chaired IT Committee that helped guide the company into investing in software based on feedback from chaired members. ● Reduced cost from MPLS connections to IPSec VPN connections saving on average $189,000.00 yearly. ● Developed training documents for all departments and led training sessions monthly.● Worked closely with other firms to understand problems and identify potential areas for workflow improvements

● Mentored and trained a team of 6 engineers on current trends and standards.● Supervised all purchases for projects based on client needs.● Managed all Exchange migrations to Office 365 for Clients.● Oversaw the IT needs and projects for company growth for 42 unique clients monthly. ● Monitored 122 clients monthly for Tier 3 issues resolving most issues in under 2 hours.● Worked closely with multiple vendors to help cut costs for clients.● Streamline the Ticketing system to reduce overhead costs by 20% and improve ticket workflow by over 75%.

● Spearheaded complete redesign of company infrastructure reducing overall DataCenter space from 5 racks down to 1.● Implemented helpdesk ticketing system to reduce ticket time by over 65% and increase response time to completion.● Maintained IT Budget and operated under budget yearly.● Chaired the Information Technology committee that implemented all IT Policies.● Implemented backup solutions both onsite and offsite for disaster recovery.● Advocated for a training program for staff to increase productivity and keep staffing low.● Completed security audits quarterly for both civilian contracts and DOD contracts.● Earned Microsoft Gold Partnership yearly.

• Provided consultation and technical support to end users.• Monitored network operations and adhered to company recovery procedures.• Participated in contract negotiations for all infrastructure and telecommunication needs.• Developed and implemented server upgrades, messaging systems, and off-site presentations.• Redesigned new network and migrated from Windows 2000 network to Windows 2003 andchanged domains.• Designed network for sharing of cad files for engineers using Databases instead of static folderlocation